Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
Verizon_AdobeStock_315537538_7921.jpeg Team Collaboration Tools & Workspaces Verizon Takes BlueJeans to the Edge, Updates Mobile App Ryan DailyJuly 09, 2021Moves advance Verizon Business’s mission around video as a service.
Presentation1.jpg Team Collaboration Tools & Workspaces No Jitter Roll: Meeting Device Updates Dana CasiellesJuly 09, 2021The latest news from Microsoft, Salesforce, RingCentral, Ooma, Blustream, QSC, and Mitto
AdobeStock_362566349.jpeg Customer Experience Dial M for… Empathy Eric KrapfJuly 09, 2021Customers have come to expect it. Can your contact center deliver?
Huddle-Biz-01.jpg Team Collaboration Tools & Workspaces Zoom Adds Voice Feature, More Controls to Rooms Service Ryan DailyJuly 08, 2021The Zoom Rooms update includes webinar controls, in-meeting chats, and more.
Vyopta.jpg Unified Communications & Collaboration Vyopta Bolsters Experience Monitoring for Collaboration Dana CasiellesJuly 08, 2021Offers a view on collaboration performance down to a user level, or in aggregate
bizvector__AdobeStock_372672561.jpeg Technology Trends How Are We Doing With 5G? Michael FinneranJuly 08, 20215G deployments and adoption in the U.S. seem to be meeting expectations—move the goalposts 70 yards and call it a touchdown.
Workspace_AdobeStock_200803992_7721.jpeg Employee Experience Workspace Wednesday: Making Employee Experience an IT Priority Ryan DailyJuly 07, 2021Communications technology is providing more ways to connect, but that doesn’t solve the loneliness problem.
AdobeStock_281975526.jpeg Contact Center & Customer Experience NICE Continues Digital CX Buying Spree Sheila McGee-SmithJuly 07, 2021Acquires machine learning algorithm technology for automated human-like conversations
Integrated Security Framework.jpg Security Next-Gen Cybersecurity: a Brave New World Scott MurphyJuly 07, 2021A modern approach to cybersecurity for the cloud and working from anywhere
Genesys_AdobeStock_268787064_7621.jpeg Contact Center & Customer Experience Creating Better Experiences: Genesys Partners on VoC Stephen LeadenJuly 07, 2021Contact centers are embracing the experience economy, and Genesys with its partner Qualtrics are looking to help.
Cisco_AdobeStock_361751013_7621.jpeg Vendor News Cisco Targets DoD with Webex for Defense Ryan DailyJuly 06, 2021This all-in-one collaboration bundle includes calling, meeting, messaging, and other services for U.S. Department of Defense employees.
Андрей Яланский__AdobeStock_239208986.jpeg Contact Center & Customer Experience 5 Considerations for Purchasing a UCaaS/CCaaS Solution Tim ProctorJuly 06, 2021From network readiness to picking a consultant, here’s a guide for your next project; part two of a three-part series.
AdobeStock_162209424.jpeg Messaging Clickatell Closes Gap Between Assisted, Unassisted Chat Beth SchultzJuly 06, 2021Moves along on its mission to make chat commerce the way of the future
mast3r___Presentation1.jpg Contact Center & Customer Experience No Jitter Roll: Salesforce Voice Partnerships, Zoom Acquisition Dana CasiellesJuly 02, 2021The latest news from Avaya, Vonage, BICS, RingCentral, Zoom, Clarabridge, and Nureva
Teams_AdobeStock_359181268_Editorial_Use_Only_7121.jpeg Team Collaboration Tools & Workspaces No Jitter on Air: Talking Microsoft Teams with an MVP Ryan DailyJuly 02, 2021Keep up to date on Microsoft Teams features and get tips on leveraging the platform in our new podcast series.