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No Jitter Research: 2017 Cloud Communications Survey: Page 7 of 12
What's Coming Next
Slightly more than 70% of all respondents -- and 75% of those at companies with 1,000 or more employees -- indicated they anticipate bringing more communications services into their current cloud mixes within the next 12 months. We'll see increases in all service types, with the largest growth expected in cloud video (38%). PBX/call control/telephony, UC, and audio conferencing services follow, with nearly one-third of respondents indicating they'll add those functionalities to their cloud portfolios in the next 12 months.
Additionally, our research shows that what's in the cloud will stay there. Most enterprises (78%) said they don't plan on moving any of their cloud communications apps in-house.