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No Jitter Research: 2017 Cloud Communications Survey: Page 9 of 12
Fewer the Better?
Whether large or small, enterprises turn to just one or two providers for their cloud communications services, with 61% of large enterprises, 64% of medium-sized companies, and 70% of small businesses reporting as much.
Among large enterprises, 51% indicated that the number of cloud communications providers they use has remained the same as in 2016, while 44% said they've increased the number of providers from which they get communications functionality. Those percentages come in at 45% and 42% respectively for medium-sized companies and 74% and 26% respectively for small businesses.