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No Jitter Research: 2017 Cloud Communications Survey: Page 5 of 12

PBX, Contact Center, UC

Enterprise use of cloud communications continues to grow, slowly but surely. The biggest area of growth, as shown above, is in the use of PBX/call control/telephony services, jumping from 20% in 2015 to 32% this year. Growth in contact center and UC services (not broken out in the 2015 survey) is increasing, but not at such a dramatic pace.