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No Jitter Research: 2017 Cloud Communications Survey: Page 6 of 12
In the Business and in the Contact Center
How does the 12% increase in respondent organizations’ use of cloud PBX services overall shakeout? We can see a minimal uptick in the middle range of 100 to 999 users, and a slightly higher increase, at 5%, at the high end of 1,000 or more users. And while the year-over-year growth in use of cloud contact center services has been relatively flat, as shown on the previous slide, the number of agents supported by these services has been growing -- a 13% increase over 2016 for organizations with 1,000 or more agents using cloud contact center services.
Editor's Note: This slide has been updated from original posting.