RingCentral Doubling-Down on Contact Center
RingCentral has attended Dreamforce for several years, but this photo helps explain why this year was different from earlier participation. On the far left is John Finch, AVP for contact center product marketing. On the far right is Max Ball, director of contact center product marketing. Finch joined RingCentral last month (from Dialpad), and Ball joined in January (from 8x8). Interesting is the fact that both gentlemen spent time at Genesys -- 11 years between them.
Like 8x8 before it, RingCentral is visibly doubling-down on contact center -- both with solutions of its own, like Live Reports, and a continuing close partnership with inContact (now NICE inContact, per the previous slide).
