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Dreamforce 2017: Contact Center Stories: Page 10 of 13

NICE, inContact as One
In October, cloud contact center leader inContact announced it had rebranded as NICE inContact, following its 2016 acquisition by NICE. At the same time, CXone became the brand name for the unified cloud customer experience platform that delivers applications from both inContact and NICE.

The new branding was on prominent display in the NICE inContact booth in the Customer Success Expo, as was the "Lightning Ready" booth marker that highlights that the company's Salesforce-integrated solution works with Salesforce's latest APIs and clients.