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Enterprise Connect

Dreamforce 2017: Contact Center Stories: Page 9 of 13

A look at Salesforce's mega conference through a contact center lens
Sheila McGee-Smith
November 20, 2017

NewVoiceMedia Bets on Salesforce

NewVoiceMedia, another repeat from 2014, has a lot riding on its partnership with Salesforce. While it's possible to integrate the company's solutions with other CRM platforms, Salesforce users are far and away the market NewVoiceMedia targets.

As highlighted in the booth signage, in addition to Service Cloud, NewVoiceMedia supports users in Sales Cloud. Inside sales professionals are a user base that several contact center solution providers are seeing as an expanding market opportunity. Five9 and Talkdesk fall in this category, too.

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