Five9 Here & There
Five9, which had a busy booth in 2014, was at Dreamforce again in full force. When I dropped by the booth, John D'Amour, VP, product management; Danny Wang, senior manager, product management; Darryl Addington, director of product marketing; and Brian Schnack, director, product management (from left to right), were on hand. As with Avaya, this high-level booth presence shows the benefits of having headquarters nearby.
In addition to its own booth, Five9 featured prominently in the Deloitte Digital booth, with joint client AstraZeneca. The talk track from the speaker in the photo on the right was about using Salesforce information to understand the customer journey. Full disclosure, the speaker said Five9 or other vendors, "for example Cisco," could provide the contact center solution showcased.
