Digital Transformation at Large
Salesforce chose a broad theme for Dreamforce 2017. While the graphic highlights intelligence as the fourth phase of the industrial revolution, the text more broadly includes not just AI but also robotics and IoT. These are key components of the digital transformations so many enterprises are undertaking, and companies are hungry to understand what's available now and what they should be planning for in the next two to three years.
Note that we'll be exploring these themes in the Contact Center & Customer Experience track I lead (and elsewhere throughout the program) at Enterprise Connect Orlando 2018, taking place March 12 to 15. (By the way, register now using the code NOJITTER to save an additional $200 off the Advance Rate or get a free Expo Plus pass.)
