Avaya Looks Ahead
Avaya had a tough 2017, 11 months of which it spent declaring, resolving, and emerging from a Chapter 11 financial restructuring. Just days after it announced the successful conclusion of the Chapter 11 proceedings, Avaya talked to industry analysts about future product and go-to-market plans.
Avaya shows AI on this slide, presented by Karen Hardy, VP of product and solutions marketing, but understandably the technology plays a relatively minor role as the company discusses its 2018 focus. Creating and delivering a succinct cloud story, message and offer simplification, and vertical solutions are the big agenda items. In fact, AI -- along with the Internet of Things (IoT), blockchain, and analytics -- are shown as "consultative services." That seems to imply that Avaya will create professional services solutions in conjunction with key customers, but that these areas will not be the drivers of broad product development in the short term.
