NICE inContact CXone
Acquired by NICE in 2016, inContact re-branded to NICE inContact in the summer of 2017 and announced a new name for its flagship solution, CXone. The graphic shows a "marketectural" plan for the solution. Available today are omnichannel routing and components of analytics and workforce optimization. The omnichannel capabilities are the continuing evolution of the inContact cloud contact center solution. The analytics in CXone combines elements from the NICE portfolio as well as from technology acquired by inContact from Attensity in 2016.
NICE inContact will continue enhancing all three of the existing CXone pillars in 2018 and beyond. In addition, with these foundational elements in place, the next step for NICE inContact is to add automation and AI components. In each of these areas, NICE has existing solutions. The task is to re-build these as cloud capabilities, integrated with the other CXone elements.
