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Top Contact Center Stories of 2017: Page 9 of 12

Salesforce myEinstein

Announced in September 2016, the Salesforce AI platform, Einstein, continues to evolve. Salesforce announced the next generation of the AI machine learning platform -- myEinstein -- at Dreamforce 2017. myEinstein will enable administrators and developers of all skill levels to build custom AI apps across Salesforce without requiring coding skills.

The first myEinstein service being delivered is Einstein Prediction Builder, which lets administrators create AI models that can predict business outcomes (see No Jitter post, "Salesforce Expands AI Toolkit"). For example, a mobile phone provider could monitor for changes in calling patterns or data usage, and proactively offer new plans to customers.