Monitoring & Management

AdobeStock_304869246.jpeg

How to Manage A Cloud Collaboration Solution Effectively

March 19, 2020

Listening to users and working with partners are the keys to successfully managing a cloud collaboration solution, during and post migration.

Kreatikar - pixabay.jpg

Best Practices

6 Best Practice Guidelines for Remote Work Programs

Alaa Saayed

March 17, 2020

As offices shut down to fend off the spread of COVID-19, here’s a refresher on what works for telecommuting.

hands-1697895_1280.jpg

Photo of hands coming together, collaboration

Team Collaboration

How to Provide Full Compliance Coverage for Microsoft Teams

Anthony Cresci

March 17, 2020

Theta Lake adds total compliance coverage and free, 17a-4-compliant collaboration archiving for Microsoft Teams.

Gerd Altmann -- pixabay.jpg

Systems Management & Network Design

Network Automation: Commercial or Open Source?

Terry Slattery

March 12, 2020

Understand your requirements and identify the best tools for your needs.

Paul Brennan - Pixabay.jpg

Contact Center & Customer Experience

Getting UX Right Starts with End Users

Jon Arnold

March 10, 2020

Focus groups reveal a lot about how people engage with technology – the more you listen, the more you learn.

Gerd Altmann - Pixabay.jpg

Contact Center & Customer Experience

Journey of Becoming a Re-engaged Customer

Dave Michels

March 02, 2020

Make customers feel heard and wanted or risk losing loyalty.

Networking_010220_AdobeStock_191908163.jpeg

Enterprise Networking

Networking & Management: What’s Coming at EC20

Terry Slattery

January 02, 2020

Catch up on the latest in enterprise networking and management in four not-to-miss sessions at Enterprise Connect 2020.

AdobeStock_262416501.jpeg

Enterprise Networking

Tips for Active Path Testing

Terry Slattery

December 10, 2019

This technique can provide great visibility into network operations, if you plan accordingly and know how to monitor the results.

AdobeStock_244538939.jpeg

E-911

Avaya Professionals at Texas Tech Improve Campus Safety

Richard Westlund, International Avaya User Group

December 05, 2019

How the university combined an Avaya-based E911 system and a configuration and management solution from IR Prognosis to all but eliminate bad calls

CCdata_AdobeStock_231336379.jpg

Contact Center & Customer Experience

Contact Center Data: Making the Most of Your Stats

Cheryl Helm

November 13, 2019

Knowing which systems provide what data, and what data is most useful for your organization, is imperative for actionable intelligence.

cyber-security-2765707_1920.jpg

Monitoring, Management and Security

Combating Fraudulent Calls With Labeling and Blocking

Gary Audin

October 25, 2019

Malicious robocallers are more prevalent than ever before. So, what can enterprises and consumers do to stop this persistent problem?

DisasterRecovery-AdobeStock_243164407.jpg

Monitoring & Management

Disaster Recovery Planning: Never Finished

Gary Audin

October 18, 2019

Whether for contact center operations or elsewhere, be sure you understand what processes are in place and which are priorities for recovery.

technology-2082642_1280.jpg

Monitoring, Management and Security

Is an MSP Right for Your Enterprise?

Gary Audin

October 11, 2019

Outsourcing IT services has become a common practice. But what should an enterprise consider when choosing an MSP?

call-center-3614380_1920.jpg

Digital Workplace

Workforce Optimization, Looking Ahead

Nicolas De Kouchkovsky

August 27, 2019

Combining performance, quality, and workforce management, workforce optimization is providing a 360-degree view of agents and their responsibilities.

cybersecurity_774.png

Security

Combatting Burnout Among IT Security Pros

Gary Audin

August 16, 2019

A lack of available cybersecurity expertise is placing undue burden on security operation center staff and fueling turnover.

1
2
3
4
5
6
next ›
last »

Search form

Monitoring & Management