Monitoring & Management

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Monitoring, Management and Security

Is an MSP Right for Your Enterprise?

Gary Audin

October 11, 2019

Outsourcing IT services has become a common practice. But what should an enterprise consider when choosing an MSP?

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Digital Workplace

Workforce Optimization, Looking Ahead

Nicolas De Kouchkovsky

August 27, 2019

Combining performance, quality, and workforce management, workforce optimization is providing a 360-degree view of agents and their responsibilities.

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Security

Combatting Burnout Among IT Security Pros

Gary Audin

August 16, 2019

A lack of available cybersecurity expertise is placing undue burden on security operation center staff and fueling turnover.

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Security

IT Security Refresh: Practical Tips for a Good Foundation

Terry Slattery

August 12, 2019

IT system intrusions and malware are increasing. What can you do about it?

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Best Practices

Real-Life Lessons Learned from Hurricane Michael, Others

Tim Proctor

July 31, 2019

Recalling the experiences of businesses that have gone through recovery could help you prepare for any of your own disasters.

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SD-WAN

Cato Says, 'Look Ma, No Hands!' to SD-WAN Management

Zeus Kerravala

July 16, 2019

Cloud SD-WAN platform provider rounds out portfolio with fully managed option

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Monitoring & Management

Are Open Source Active Path Testing Tools Viable for You?

Terry Slattery

July 08, 2019

An open source path testing tool could be an alternative to a commercial product, but you must understand the tradeoffs.

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Enterprise Networking

The Changing Face of Network Strategy

Scott Murphy

June 19, 2019

Applications are changing the face of the network. Is your infrastructure ready?

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Monitoring & Management

VoIP SLAs: Can You Measure How Your Carrier Is Doing?

Gary Audin

June 14, 2019

Startup PhoneSentry tackles complex voice monitoring and alerting

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Video Collaboration & A/V

Logitech to Give Eyes to Video Device Management

Beth Schultz

June 11, 2019

Company unveils a cloud-based, open platform for monitoring, managing, and analyzing video endpoints at scale.

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Enterprise Insider

Toll-Free Tools, Not Given So Freely

Darin Ward

June 06, 2019

If you don’t have access to a self-service portal, ask again… and again!

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Mobility

Lack of Wi-Fi Mobility Can Cripple UC

Terry Slattery

May 07, 2019

Unified communications on mobile devices is great, until you start moving and find that calls drop and you have to reconnect repeatedly.

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E-911

911 Testing: Just Do It

Darin Ward

May 02, 2019

When implementing new communications platforms, don't even think about skipping this step.

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Monitoring & Management

Unify Square Taps Cross-Platform Collaboration Management

Beth Schultz

April 25, 2019

Announces plans to bring Slack, Zoom, Workplace by Facebook under management, alongside traditional Microsoft suites

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Best Practices

Why ‘OK’ Network Practices Are Bad for Business

Jason Baudreau

April 18, 2019

Given what’s at stake for your business, does OK sound like a standard for you?

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Monitoring & Management