Monitoring & Management

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Monitoring, Management and Security

Getting the Big Picture: Auditing Your Network

Molly Zraik

July 02, 2020

Network audits not only have the potential to save enterprises money, but also pave the way to network improvements.

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Enterprise Networking

Network Automation: It’s Not Optional

Terry Slattery

June 15, 2020

Organizations must have agile networks for their businesses to remain competitive. Network automation is how they make it happen.

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Team Collaboration Tools & Workspaces

Measuring the Quality of Collaboration Sessions

Gary Audin

June 05, 2020

With the surge in collaboration traffic, how can enterprises ensure that their sessions have the highest possible quality.

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Organization & Management

Managing Force Majeure Clauses: Fine Print Does Matter

Martha Buyer

May 29, 2020

Force majeure provisions might provide some relief when services go down, but it's seldom that simple

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Cloud Communications

The Dreadful State of Cloud Documentation and Education

Cheryl Helm

April 22, 2020

Why has good education and documentation on cloud applications taken a backseat in the rush to market race?

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SCTC

Remote Team Management: Done Right

Frances Horner

April 08, 2020

New processes, policies, and solutions are critical to support a telecommuting team and keep them aligned.

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Team Collaboration

How to Manage A Cloud Collaboration Solution Effectively

John Bartlett

March 19, 2020

Listening to users and working with partners are the keys to successfully managing a cloud collaboration solution, during and post migration.

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Best Practices

6 Best Practice Guidelines for Remote Work Programs

Alaa Saayed

March 17, 2020

As offices shut down to fend off the spread of COVID-19, here’s a refresher on what works for telecommuting.

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Team Collaboration

How to Provide Full Compliance Coverage for Microsoft Teams

Anthony Cresci, Theta Lake

March 17, 2020

Theta Lake adds total compliance coverage and free, 17a-4-compliant collaboration archiving for Microsoft Teams.

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Systems Management & Network Design

Network Automation: Commercial or Open Source?

Terry Slattery

March 12, 2020

Understand your requirements and identify the best tools for your needs.

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Contact Center & Customer Experience

Getting UX Right Starts with End Users

Jon Arnold

March 10, 2020

Focus groups reveal a lot about how people engage with technology – the more you listen, the more you learn.

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Contact Center & Customer Experience

Journey of Becoming a Re-engaged Customer

Dave Michels

March 02, 2020

Make customers feel heard and wanted or risk losing loyalty.

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Enterprise Networking

Networking & Management: What’s Coming at EC20

Terry Slattery

January 02, 2020

Catch up on the latest in enterprise networking and management in four not-to-miss sessions at Enterprise Connect 2020.

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Enterprise Networking

Tips for Active Path Testing

Terry Slattery

December 10, 2019

This technique can provide great visibility into network operations, if you plan accordingly and know how to monitor the results.

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E-911

Avaya Professionals at Texas Tech Improve Campus Safety

Richard Westlund, International Avaya User Group

December 05, 2019

How the university combined an Avaya-based E911 system and a configuration and management solution from IR Prognosis to all but eliminate bad calls

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Monitoring & Management