Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
NJR_AdobeStock_108669742_112020_.jpeg Unified Communications as a Service (UCaaS) No Jitter Roll: Zoom Updates, Cisco’s Latest Acquisition Ryan DailyNovember 20, 2020A look at the latest product news from Zoom, Avaya, Ooma, Cisco, and EKINOPS.
SIP-Trunking_042320-AdobeStock_295355986.jpeg SIP/SIP Trunking Customers Say: 8x8 Towers Above SIP Trunking Competitors John MaloneNovember 20, 2020Eastern Management Group satisfaction study finds 8x8 may be the best wholesale SIP trunking supplier.
Olivier Le Moal_AdobeStock_89993556.jpg Best Practices Disaster Recovery ROI: How to Prepare Gary AudinNovember 20, 2020You must calculate the costs of different failures to justify your DRP solution.
11192020_Back to Future_AdobeStock_115550849.jpeg Enterprise Connect Getting Back to the Future in 2021 Eric KrapfNovember 19, 2020We’re readying Enterprise Connect programs throughout the year to help you move your enterprise communications ahead.
11192020_IT Heroes_AdobeStock_113529678.jpg Careers IT Heroes: Stand Up and Be Recognized Beth SchultzNovember 19, 2020Enterprise Connect is seeking to recognize enterprise IT communications/collaboration professionals who go above and beyond.
Routing_AdobeStock_210451608_111820.jpeg Team Collaboration Navigating Microsoft Teams Direct Routing Irwin LazarNovember 19, 2020Direct Routing can improve flexibility, reduce costs, and ease migration to Microsoft Teams Phone System.
SASE_AdobeStock_206602792_111820.jpeg Monitoring, Management and Security Masergy Boosts SD-WAN Service with SASE Ryan DailyNovember 18, 2020Taps Fortinet and BitGlass for necessary security technologies.
11172020_Power of Place_AdobeStock_240282509.jpeg Digital Workplace WorkSpace Wednesday: Planning for Immersive Meetings Beth SchultzNovember 18, 2020With a hybrid workweek the way of the future, the video meeting experience will inevitably need to get more immersive.
911_AS_774.jpeg E-911 New 911 Regulations: Yes, These Apply to Your Organization Melissa SwartzNovember 18, 2020Failure to comply could result in legal liabilities.
11182020_NetSfere-control.jpg Unified Communications & Collaboration How Lack of IT Control Puts Communications at Risk Anurag LalNovember 18, 2020Ensuring the security and compliance of collaboration solutions requires IT teams to embrace the use of enterprise-level administrative controls.
11172020_RPA_AdobeStock_353745683.jpeg AI & Automation RPA: Time to Automate Communication Processes for Value Marty ParkerNovember 17, 2020Robotic process automation offers the potential of significantly improving communication-centric functions — and not just inside the contact center.
Microsoft_Updates_111720.jpg Team Collaboration Tools & Workspaces Microsoft Teams Receives App-Focused Update Ryan DailyNovember 17, 2020Adds a slew of homegrown and third-party integrations, goes GA with tools for custom app development
11172020_ujetSP.png Contact Center & Customer Experience Contact Center Modernization: 5 CX Trends for 2021 Baker Johnson, UJETNovember 17, 2020The future will require delivering a modern, connected journey on a single device for digital and mobile natives.
NicoElNino_AdobeStock_181034458.jpeg Technology Trends Augmented Reality: 2020’s Star on the Rise Mila D'AntonioNovember 16, 2020In a contactless world, AR comes into focus as a powerful tool to enhance customer experience.
11162020 Digital Comms AdobeStock_107111722.jpeg Digital Transformation What’s Cooking in Digital Transformation Eric KrapfNovember 16, 2020A few quick examples of how enterprises are leveraging communications technology to enable the shift to digital