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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
Capital One migrated its contact center to the cloud on Connect. The result was millions of dollars in cost savings – and that was before AI improved...
Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the...
Microsoft and Boston Consulting Group provide some insights on how generative AI-powered contact center solutions can improve customer experience and...