Michael Wallace, Andrea Caldwell

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Michael Wallace

Mike Wallace leads the Americas Solution Architecture Practice for Customer Experience at AWS.

[email protected]

https://www.linkedin.com/in/michael-wallace-441b2410/

Andrea Caldwell

Andrea Caldwell is a Product Marketing Manager for Amazon Connect at AWS.

[email protected]

https://www.linkedin.com/in/andrea-caldwell-52894b62/

Articles

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AI & Automation

Reinventing Customer Experiences with Generative AI and Amazon Connect

Michael Wallace, Andrea Caldwell

December 05, 2023

The widespread interest in generative artificial intelligence (AI) has created a renewed focus on the power of AI to solve for business challenges,...

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Michael Wallace, Andrea Caldwell

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Articles

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