The lines between office and home are increasingly blurred, so seamless communication, no matter the location, is more vital than ever. For many, Microsoft Teams is the go-to platform for calls, meetings, and collaborations. But what if the tool designed to connect us is actually costing us more than we realize?
We recently carried out a study to try and get to the bottom of this – sampling data from nearly 400,000 users in enterprises around the world. What we discovered was fascinating and for someone like you, it’s need-to-know info.
It’s officially the digital age, in fact, it has been for some time. Because of that, efficient communication platforms aren't just a nice to have; they're an operational necessity. Many organizations rely on Microsoft Teams as the backbone of their communication infrastructure. However, as with any technology, it is only as good as the infrastructure supporting it. This creates its own set of challenges that if unknown or ignored can chip away at the bottom line.
If we look broadly at all the organizations that we’ve surveyed on their Teams’ issues, we can see that 3.1% of worldwide calls are unreliable. 1.9% had a poor experience, and 1.2% had issues that meant they failed to connect to a call. You’re working in a large organization, which means you understand that 3.1% is huge.
If you're managing an organization of around 5,000 employees, here are some sobering annual stats on Teams issues:
Let’s translate that to dollars. The estimated cost to your business in lost productivity and troubleshooting time is $573,000 per year. This adds up to 42,000 Microsoft Teams call failures, drop-outs or issues which means your communication platform isn’t performing to the tune of more than half a million dollars. And remember, these statistics are for an organization of just 5,000 employees. If you’re running a larger operation than that, the issues increase even more dramatically with scale. If your company is 50,000 strong… well, you do that math.
One of the most concerning aspects of these performance issues is their tendency to go underreported. It's not that team members are apathetic, but the day-to-day work they do often leaves little room for logging complaints or flagging minor annoyances, particularly if they feel they’re unlikely to be solved.
The problem is that these 'minor' issues cumulatively become a huge problem for your organization because not only do you have problems that need fixing, there’s no common thread you can pull to find them. Pair that with the fact, you also have a culture of those problems not being flagged in the first place. This underreporting can contribute to budget overruns and missed targets, effectively sabotaging the ROI of your IT investments.
The challenge, then, is to ensure that these issues don't just vanish into the ether, leaving their impact but not clues to how they started. It's imperative that you establish robust monitoring mechanisms that can proactively identify and address these problems before they snowball into larger issues. Given the complex nature of today's digital interactions, particularly in hybrid setups and with distributed global clients, this isn’t just IT’s problem – it’s business critical.
The ball is now in your court. Will you let these issues slide, or will you take the necessary steps to turn the tide?
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