CX_2ANXC3H_1323.jpg Image: Denis Putilov - Alamy Stock Vector AI & Automation Meet Sprinklr Digital Twin Sheila McGee-SmithMay 06, 2024The company described the solution in development that is described as an “AI version of your brand, your teams, and your employees.”
AdobeStock_213584553.jpeg Contact Center & Customer Experience AWS Contact Center Day: Customers Swap Stories Sheila McGee-SmithJuly 14, 2021A look at how two organizations tapped Amazon Connect to improve customer experiences
AdobeStock_342584987.jpeg APIs & Embedded Communications Now Streaming Live, with Twilio Beth SchultzJuly 14, 2021API platform provider introduces a platform for developing customized interactive audio and video live streaming engagements for customers and...
deagreez__AdobeStock_384983028.jpeg Best Practices 5 Best Practices for Planning a Phone System Conversion Melissa SwartzJuly 14, 2021These factors often surprise IT staff when changing to a new voice technology.
AdobeStock_401933571.jpeg UCaaS Dialpad Closes Meetings Gap Dave MichelsJuly 13, 2021UCaaS provider parlays video elements from Highfive acquisition plus voice smarts to push ahead on meetings, adds informal collaboration tool, and...
Destina.jpg Digital Workplace Hybrid Work: Trust Holds Key to Productivity Jon ArnoldJuly 13, 2021Technology alone will not solve the challenges of having a flexible workforce model, as UCaaS provider Fuze finds in a global study.
madedee___AdobeStock_295911713.jpeg Cloud Communications Catching Up with Intermedia Dana CasiellesJuly 12, 2021A look at recent portfolio updates from this cloud communications provider
Zoom_AdobeStock_287840434_Editorial_Use_Only_71221.jpeg Team Collaboration Tools & Workspaces Zoom at 10: Where Does It Go From Here? Zeus KerravalaJuly 12, 2021Over the last decade, Zoom has grown from a startup to a market leader. But to continue its growth, it needs to focus on four key areas.
VoIP_AdobeStock_136698102_71221.jpeg Monitoring, Management and Security A Beginner’s Guide to Troubleshooting VoIP Phones Darin WardJuly 12, 2021Focus on the things you can control when troubleshooting VoIP phones, and don't miss an opportunity to interact with your users.
Verizon_AdobeStock_315537538_7921.jpeg Team Collaboration Tools & Workspaces Verizon Takes BlueJeans to the Edge, Updates Mobile App Ryan DailyJuly 09, 2021Moves advance Verizon Business’s mission around video as a service.
Presentation1.jpg Team Collaboration Tools & Workspaces No Jitter Roll: Meeting Device Updates Dana CasiellesJuly 09, 2021The latest news from Microsoft, Salesforce, RingCentral, Ooma, Blustream, QSC, and Mitto
AdobeStock_362566349.jpeg Customer Experience Dial M for… Empathy Eric KrapfJuly 09, 2021Customers have come to expect it. Can your contact center deliver?
Huddle-Biz-01.jpg Team Collaboration Tools & Workspaces Zoom Adds Voice Feature, More Controls to Rooms Service Ryan DailyJuly 08, 2021The Zoom Rooms update includes webinar controls, in-meeting chats, and more.
Vyopta.jpg Unified Communications & Collaboration Vyopta Bolsters Experience Monitoring for Collaboration Dana CasiellesJuly 08, 2021Offers a view on collaboration performance down to a user level, or in aggregate
bizvector__AdobeStock_372672561.jpeg Technology Trends How Are We Doing With 5G? Michael FinneranJuly 08, 20215G deployments and adoption in the U.S. seem to be meeting expectations—move the goalposts 70 yards and call it a touchdown.
Workspace_AdobeStock_200803992_7721.jpeg Employee Experience Workspace Wednesday: Making Employee Experience an IT Priority Ryan DailyJuly 07, 2021Communications technology is providing more ways to connect, but that doesn’t solve the loneliness problem.