Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
01122021-WiFi-AdobeStock_236250989.jpeg Mobility Can You Duplicate the Wi-Fi Business Model? Michael FinneranJanuary 12, 2021Industry coopetition and smart decision making by the Wi-Fi Alliance has produced one of the greatest successes in wireless. Can we do it again?
01072021_bics_wp-AdobeStock_386186292.jpeg Cloud Communications Digitalization & Cloudification: Being Prepared for What Comes Next January 11, 2021Don't let a mismatch between expectations and deliverables derail your digital transformation and cloud plans.
01112021-Cloud-AdobeStock_309996684.jpeg Cloud Communications How Well Do You Know Your Communications? Eric KrapfJanuary 11, 2021When you start exploring, you may find some unpleasant surprises — but with the right approach, you may wind up with better services at a lower cost.
Law_AdobeStock_350071968_1721.jpeg Regulation Does the UC Industry Need More Privacy Regulation? Phil EdholmJanuary 11, 2021With more UC vendors providing granular details on user activity, many inside and outside the enterprise have raised privacy concerns.
metamorworks.jpg Cloud Communications No Jitter Roll: Slack Outage; Cloud Integrations Dana CasiellesJanuary 08, 2021The latest news from Slack, Dell, UJET, Calabrio, and Vyopta.
01082021_Voxbone_Call_Quality-AdobeStock_251223122.jpeg Cloud Communications Quelling Voice Quality Concerns Beth SchultzJanuary 08, 2021Industry thought leaders explore the future of voice and call performance
01072021_Onboarding-AdobeStock_261950890.jpeg Best Practices Agent Onboarding: A New Strategy for the Remote Worker Frances HornerJanuary 07, 2021This updated approach requires collaboration from IT, HR, and operations to support agent retention; part two of a three-part series
pict rider__AdobeStock_271593772.jpeg Case Studies EmployBridge Puts Contact Center AI to Work Dana CasiellesJanuary 07, 2021Industrial staffing firm is using Observe.ai’s platform to pull actionable intelligence from call transcripts for use in improving agent performance.
work_AdobeStock_377886564.jpeg Digital Transformation WorkSpace Wednesday: Rethinking Work (and Spaces) in 2021 Ryan DailyJanuary 06, 2021A look back at the top 2020 stories from our sister site, Workspace Connect
Hurca!__.jpg Digital Transformation 5 Industry Trends That Continue to Heighten Mila D'AntonioJanuary 06, 2021These 2021 trends relate to the business benefits of digital transformation and optimized customer journeys.
denisismagilov.jpg Cloud Communications Cloud Case Study: When Changing Providers Can Be Good Denise MunroJanuary 06, 2021Deciding not to renew a cloud telephony services contract can be tough, but careful planning can lead to big rewards.
01052021_IT-Hero.jpg Careers Calling All IT Heroes Beth SchultzJanuary 05, 2021Our IT Hero Award will recognize enterprise IT communication/collaboration professionals for providing exceptional service, vision, and expertise.
skyNext_AdobeStock_303023765.jpeg UCaaS Reflections on UCaaS and CCaaS, Looking Forward Blair PleasantJanuary 05, 2021Whether it’s cloud services, UCC, or visual tools, technologies that many of us have hyped-up for years proved their value in 2020.
audy_indy__AdobeStock_127209796.jpeg Systems Management & Network Design 4 Tips to Reduce Network MTTR Terry SlatteryJanuary 05, 2021Automation and collaborative troubleshooting top off three basics of network operations to open new world of diagnosing problems, quickly.
Contact Center & Customer Experience Top Contact Center Stories of 2020 Sheila McGee-SmithJanuary 04, 2021A month-by-month look at my top takes on the contact center industry