Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
12302020_EmEX_AdobeStock_371990330.jpeg Employee Experience Will 2021 Be the Year of Employee Experience? Eric KrapfJanuary 04, 2021Remote workers are no longer an appendage to office-based teams, and that’s going to require a bit of a rethink.
12312020_NY_AdobeStock_397885911.jpeg Cloud Communications Looking Back on a Terrible Year Eric KrapfDecember 31, 2020But wishing everybody a happy and healthy New Year, and that next year’s unforeseen events wind up being pleasant surprises.
artindoart____Presentation1.jpg SCTC IT Equipment Inventory: The Most Critical Pillar Jane LainoDecember 30, 2020An enterprise can’t have a well-managed communications management strategy without billing, contracts, and inventories.
Internet_AdobeStock_111412426_122120.jpeg Digital Workplace A Shot in the Arm for Rural Broadband Michael FinneranDecember 29, 2020The FCC’s Rural Digital Opportunity Fund is releasing seed money to spur rural broadband deployment. But will this finally move the needle?
Prostock-studio__AdobeStock_322522389.jpeg Unified Communications & Collaboration The Time is Now for Enterprises to Rethink Collaboration Tom NolleDecember 28, 2020Virtual work can become better than the office, which is critical if companies plan to keep WFH in place.
Dave_AdobeStock_226379260_122320.jpeg Unified Communications as a Service (UCaaS) The Top 10 UC Acquisitions of 2020 Dave MichelsDecember 28, 2020From Salesforce buying Slack to Verizon purchasing BlueJeans, 2020 has been another notable year for acquisitions.
ktsdesign___AdobeStock_40360658.jpeg Enterprise Networking Networks and the Pandemic: Fix the Overload Gary AudinDecember 24, 2020Virsae CSO provides a data assessment of what enterprises experienced during earlier this year.
Device_AdobeStock_285488740_122120.jpeg Team Collaboration Tools & Workspaces Personal or Corporate: What is Your Device Strategy? Phil EdholmDecember 24, 2020With more people returning to the office in 2021, IT leaders are going to have to develop a device strategy to ensure a seamless experience for in-...
12242020_trunks_AdobeStock_222949724.jpeg SIP/SIP Trunking SIP Trunking: the Hottest Old Technology Eric KrapfDecember 24, 2020Providers still have some tricks up their sleeves.
CX_AdobeStock_269603516_122120.jpeg Contact Center & Customer Experience Talkdesk Shares How CX is Reshaping Financial Services Zeus KerravalaDecember 23, 2020A recent report looks at the need for cloud contact center solutions in the financial services industry
Mucahiddin__AdobeStock_320699554.jpeg Contact Center & Customer Experience Step Up Your CX Game Chuck VondraDecember 23, 2020Here are some examples of verticals that get the customer experience right and some that don’t.
Work_AdobeStock_321773608_121820.jpeg Digital Workplace WorkSpace Wednesday: Making Workplace 2030 a Destination Ryan DailyDecember 23, 2020We might be back in the office next year, but what might that office look like?
Ring_AdobeStock_188659798_122220.jpeg Unified Communications as a Service (UCaaS) RingCentral, Cisco End Year with Acquisitions Ryan DailyDecember 22, 2020RingCentral boosts video capabilities with AI startup, while Cisco dives deeper into app data analytics.
Giordano Aita___Presentation1.jpg Unified Communications & Collaboration Deck the Halls with Silver Linings Marty ParkerDecember 22, 2020As tough as 2020 was, we still received many gifts this year, including remote collaboration, role-based communications, and software automation...
12222020_Building_AdobeStock_224172467.jpeg Vendor Strategy What Does Salesforce Need to Make Slack Acquisition Work? Hyoun ParkDecember 22, 2020The answer, in a nutshell, is “CPaaS.” But that’d be a pricey move.