Whitepapers

Cloud Contact Center: Delivering an All-In-One Customer Experience

Vonage
Leading-edge enterprises are starting to orient themselves around an operating strategy built on the integration of cloud UC and contact center communications, topped off with programmable communications delivered via the cloud. Learn more in this No Jitter Industry Insights Report sponsored by...

Unpacking the Complexities of Enterprise Collaboration

AVI-SPL
The ultimate user experience is a single button click to launch a meeting from any device, room, or platform. But bridging the gap between this ideal and your current state is complex, and challenging. Read this tech brief for expert advice about how you can solve these issues and create a unified...

The Secret Sauce for MAC Attacks

Starfish Associates
Digital transformation is a journey, not a destination. Digital transformation requires not just digitization, but a new approach to address existing communication management processes to reap the benefits of transformation.

Selecting a Multichannel Cloud Contact Center Solution

Genesys
In this report, Ovum evaluates and profiles eight cloud contact center providers based on their abilities to offer full voice call routing with the capacity to route at least one interaction channel beyond voice. Discover technical strengths, market impact, and customer opinions
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