The Five9 UC Integration with Teams enables Agent-Expert Consultation by connecting Five9 agents with Teams users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Teams consolidated directory on their desktop.
Download this data sheet to learn:
- How Five9 integrates with Microsoft Teams
- Why it’s important for agents to have access to the experts
- What you can do to improve first contact resolution (FCR)