No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Data Sheet: Five9's UC Integration with Microsoft Teams

The Five9 UC Integration with Teams enables Agent-Expert Consultation by connecting Five9 agents with Teams users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Teams consolidated directory on their desktop.

Download this data sheet to learn:

  • How Five9 integrates with Microsoft Teams
  • Why it’s important for agents to have access to the experts
  • What you can do to improve first contact resolution (FCR)