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Contact Center Downtime: The Real Impact

A contact center outage is one of the worst things that can happen to a business. They often result in lost revenue or increased expenses, lead to dissatisfied customers and disgruntled employees, contributing to a range of issues for the organization. So, how bad can it get? Consider this: a 2-hour outage can potentially cause a $90,000 loss in revenue. Download this eBook to learn how downtime affects business, employee and customer experience and how you can avoid outages in your contact center.