Resources

Quality Management & Your Cloud Contact Center

Serenova
With customer experience becoming THE competitive differentiator, you need to do all you can to positively impact customer satisfaction. It starts by pinpointing areas for improvement – but it’s a mistake to think your customers will guide the way. The typical business only hears from 4% of its...

Bandwidth -- Leading the Way for Enterprise-Quality CPaaS

Bandwidth
Communications platform-as-a-service (CPaaS) technology offers a new approach to communications, allowing companies to leverage the cloud, embed communications into core business processes and applications, and use CPaaS-delivered voice and text messaging services to augment or replace traditional...

Why You Need a Video-First Posture

Zoom Video Communications
In this No Jitter Industry Insights Report, sponsored by Zoom Video Communications, discover why global businesses are increasingly turning to cloud video communications as the optimal solution for fostering relationships and engendering a culture of innovation and agility.

U.S. Contact Center Decision-Maker's Guide (2018)

Serenova
Delve into the performance, operations, technology, and HR aspects of U.S. contact centers in this definitive industry report from ContactBabel and Serenova. You'll get insight and analysis by industry, contact center size, and contact center type, providing you the ability to gauge where your...

Dispelling 7 Myths of Enterprise Cloud-based Contact Centers

NICE inContact
Are cloud-based applications only good for small and medium-sized businesses? Is the cloud insecure? Are private clouds and public clouds essentially the same? In this myth-busting whitepaper, get the real truth about cloud-based communications services for enterprise deployment. Sheila McGee-Smith...

No Jitter Research: Communications Careers in Context

No Jitter
Based on results of the third-annual No Jitter Career & Salary Survey, this report explores the job responsibilities, career opportunities, and compensation for IT professionals involved with enterprise communications and collaboration decision making.

The Cloud Communications Opportunity

BICS
In this BICS whitepaper, learn how enterprises can drive efficiencies, reduce costs, tap into new market opportunities, and create a global footprint through cloud communications.