Resources

Achieving Google G Suite Videoconferencing Success

Pexip
Google Hangouts within G Suite provides easy-to-join audio, video, web conferencing capabilities from any browser. But to achieve success, organizations must integrate Hangouts into the existing video conferencing environment, and they must enable easy access from external participants, regardless...

Mobility: The Next Frontier for Unified Communications

Metaswitch
The desire to capitalize on digital transformation has put an emphasis on mobility, and business and IT leaders should give the demand for a flexible, mobile-centric workstyle top priority. As part of the transition to UCaaS, suppliers need to deliver solutions that are natively mobile instead of...

The SIP School's 2018 SIP and Cloud Survey

For the eighth year running, The SIP School has compiled insights on SIP trunking and cloud implementations through surveying 840 professionals including vendors, service providers, integrators, resellers, and small to enterprise clients around the world. The results include documentation on some...

Location Management for 911: No Time to Wait

West
As workforces get more distributed and less tethered to their desks, the idea of tracking caller location by mapping a phone number to a fixed location is quickly fading into obsolescence. To protect employees, and meet growing federal and state regulatory requirements, IT leaders must ensure they...

Power to the People: The Rise of Collaborative Communications

RingCentral
A collaboration communications solution not only unifies voice, video, audio meetings, and team messaging, but also delivers an integrated user experience that changes how your teams communicate, share content, and manage projects. In this infographic, sponsored by RingCentral, learn more about how...

Quality Management & Your Cloud Contact Center

Serenova
With customer experience becoming THE competitive differentiator, you need to do all you can to positively impact customer satisfaction. It starts by pinpointing areas for improvement – but it’s a mistake to think your customers will guide the way. The typical business only hears from 4% of its...

Bandwidth -- Leading the Way for Enterprise-Quality CPaaS

Bandwidth
Communications platform-as-a-service (CPaaS) technology offers a new approach to communications, allowing companies to leverage the cloud, embed communications into core business processes and applications, and use CPaaS-delivered voice and text messaging services to augment or replace traditional...

Why You Need a Video-First Posture

Zoom Video Communications
In this No Jitter Industry Insights Report, sponsored by Zoom Video Communications, discover why global businesses are increasingly turning to cloud video communications as the optimal solution for fostering relationships and engendering a culture of innovation and agility.

U.S. Contact Center Decision-Maker's Guide (2018)

Serenova
Delve into the performance, operations, technology, and HR aspects of U.S. contact centers in this definitive industry report from ContactBabel and Serenova. You'll get insight and analysis by industry, contact center size, and contact center type, providing you the ability to gauge where your...

Dispelling 7 Myths of Enterprise Cloud-based Contact Centers

NICE inContact
Are cloud-based applications only good for small and medium-sized businesses? Is the cloud insecure? Are private clouds and public clouds essentially the same? In this myth-busting whitepaper, get the real truth about cloud-based communications services for enterprise deployment. Sheila McGee-Smith...

No Jitter Research: Communications Careers in Context

No Jitter
Based on results of the third-annual No Jitter Career & Salary Survey, this report explores the job responsibilities, career opportunities, and compensation for IT professionals involved with enterprise communications and collaboration decision making.