People are not feeling like themselves in pandemic times and many crave human connections. Some are turning to customer service and interacting on digital channels at a higher rate than ever before for those experiences.
In this report, you’ll explore how the pandemic created a connection deficit in our society and the toll it’s taken on our health and well-being.
Customer service can play a role in fixing this connection deficit. Learn how empathy in action can help companies establish a human connection with their consumers to meet their needs and increase brand loyalty.
- 40% of consumers feel less connected now than before the pandemic
- One in six consumers have called customer service just to hear a human voice
- More than 67% of consumers prefer empathetic customer service experiences over speedy resolutions