Whitepapers

Why You Need a Video-First Posture

Zoom Communications
In this No Jitter Industry Insights Report, sponsored by Zoom Communications, discover why global businesses are increasingly turning to cloud video communications as the optimal solution for fostering relationships and engendering a culture of innovation and agility.

U.S. Contact Center Decision-Maker's Guide (2018)

Serenova
Delve into the performance, operations, technology, and HR aspects of U.S. contact centers in this definitive industry report from ContactBabel and Serenova. You'll get insight and analysis by industry, contact center size, and contact center type, providing you the ability to gauge where your...

Dispelling 7 Myths of Enterprise Cloud-based Contact Centers

NICE inContact
Are cloud-based applications only good for small and medium-sized businesses? Is the cloud insecure? Are private clouds and public clouds essentially the same? In this myth-busting whitepaper, get the real truth about cloud-based communications services for enterprise deployment. Sheila McGee-Smith...

No Jitter Research: Communications Careers in Context

No Jitter
Based on results of the third-annual No Jitter Career & Salary Survey, this report explores the job responsibilities, career opportunities, and compensation for IT professionals involved with enterprise communications and collaboration decision making.

The Cloud Communications Opportunity

BICS
In this BICS whitepaper, learn how enterprises can drive efficiencies, reduce costs, tap into new market opportunities, and create a global footprint through cloud communications.

Cloud Contact Center: Delivering an All-In-One Customer Experience

Vonage
Leading-edge enterprises are starting to orient themselves around an operating strategy built on the integration of cloud UC and contact center communications, topped off with programmable communications delivered via the cloud. Learn more in this No Jitter Industry Insights Report sponsored by...

Unpacking the Complexities of Enterprise Collaboration

AVI-SPL
The ultimate user experience is a single button click to launch a meeting from any device, room, or platform. But bridging the gap between this ideal and your current state is complex, and challenging. Read this tech brief for expert advice about how you can solve these issues and create a unified...
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