Whitepapers

Contact Centers: The Moment of Truth for Your Brand

Serenova
How does customer service impact someone's decision to buy -- or not buy -- from your company? We commissioned independent technology market research specialist Vanson Bourne to get to the bottom of it. The findings just might surprise you.

2019 Contact Center Trends You Need to Know

Serenova
Keeping your finger on the pulse of industry trends is how you identify opportunities to gain an advantage in your contact center. Finding the time to collect and analyze all the necessary information, though, is challenging. We've done the legwork for you in this e-book.

Migrating to a Cloud Contact Center: Tales From the Far Side

Serenova
In this whitepaper, Sheila McGee-Smith, one of the most prominent industry analysts and strategic consultants in the contact center and customer experience markets, highlights the experiences of four companies as they moved their contact centers to the cloud. Read now to learn from them.
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