To optimize customer engagement, contact centers today must embrace the cloud model, commit to delivering self-service, streamline customer-agent interactions via automation, and support omnichannel communications. However, piecing all this together can be challenging. That’s why a flexible, scalable API framework that allows for customization is critically important.
Download this whitepaper to:
- Discover the value of voice, messaging, and other communications APIs in delivering end-to-end engagement
- See how programable communications fit into a variety of digital business workflows
- Get an understanding of what to look for in an API framework