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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
A fall spent traveling among nine diverse industry events shows a communications industry on the brink of tremendous transformation and acutely aware...
The company’s artificial intelligence-powered assistant is offering the same capabilities as Microsoft’s Copilot – but with greater simplicity and no...
Many of the Microsoft Ignite 2023 product announcements were driven by AI and intent on boosting employee experience and collaborative communications...
If your company is providing something new to enhance the customer experience, apply to be part of the Innovation Showcase at Enterprise Connect 2024...