Post Archive



August 2014

Moving to the Cloud: The Contract

Gary Audin | August 29, 2014 |
You can't avoid it. You must look at the cloud for IT services. However, the cloud provider is not your employee. You do not have the same control.

Aruba Networks Hopes to Make Rain With Microsoft Lync

Zeus Kerravala | August 28, 2014 |
By Lync-qualifying all of its indoor and outdoor 802.11ac products, from the entry level up to industrial-grade series, Aruba is supporting Lync in almost any environment.

Avaya and HP Expand Cloud Relationship

Sheila McGee-Smith | August 27, 2014 |
The two major components are Avaya upgrading HP contact centers and HP assuming service delivery of a significant portion of Avaya Private Cloud Services.

Evaluating Vendor Proposals: There's a Better Way

J.R. Simmons | August 27, 2014 |
One of the many reasons consultants are hired is to bring an experience-based process to a technical selection when evaluating product purchases.

Building a User-Centric Approach to Shadow IT

Bryant Harland- Technology Analyst at Mintel | August 27, 2014 |
There is little doubt that embracing shadow IT will create some risk, but it also creates advantages, including giving employees access to a wider range of solutions and creating more opportunities to find new ways of doing things.

Your Communications System - Taking a Holistic View

Andrew Prokop | August 27, 2014 |
As different as communications and playing music on the ukulele might be, if you approach either one in a piecemeal, singular manner, you won’t get the results you are looking for.

Counterfeit Cisco Again

Gary Audin | August 26, 2014 |
Do know for sure that you do not have counterfeit or stolen Cisco products in your network?

Unified Communications, or Communications That's Unified?

Eric Krapf | August 26, 2014 |
A new service eschews coherent delivery of multiple functions drawn from a broad-based platform; it's a bunch of stuff pulled together in an almost ad hoc way, to produce a discrete function that's meant to be useful.

Microsoft Lync Enterprise Voice Deployment on the Rise?

Michelle Burbick | August 25, 2014 |
A recent report from T3iGroup sheds light on Microsoft Lync Enterprise Voice deployments.

One App, Multiple Channels: The Holy Grail

Edwin Margulies | August 25, 2014 |
We explore best practices in the orchestration of disparate customer contact channels on mobile apps.

'Cool Stuff' at SpeechTek 2014

Henry Dewing | August 22, 2014 |
At the end of SpeechTek, I saw a lot of great uses for voice recognition, but I also saw a lot of vendors thinking they could solve any and all problems with voice recognition.

Communications Failures

Matt Brunk | August 22, 2014 |
The factory, manual and provider seldom agree on all settings for the SIP trunk profiles and related hardware, so for those that install them to think that they will all concur is the first critical mistake in moving ahead.

How UC Vendors Could Make Collaboration Real

Tom Nolle | August 21, 2014 |
The vendors role may not be to do everything, but to orchestrate things to create the context of the job for the workers involved in the collaboration.

Data Center Outages; The Costs

Gary Audin | August 21, 2014 |
The average outage costs almost $700,000 per incident, according to a recent study.

The Death of Voice Mail

Andrew Prokop | August 20, 2014 |
Voicemail has been around in one form or another for quite a few years, and although it has gone through a number of variations and improvements, it just might be time to haul it off to the Goodwill.

WebRTC Still at Its Infancy: Not Enough DevOps to Go Around

Tsahi Levent -Levi | August 20, 2014 |
In terms of the type of development done with WebRTC, DevOps is lagging far behind the rest.

Reflections on Mobility and Collaboration

Dave Stein | August 20, 2014 |
Topics ranging from BYOD, to management tools, cloud and UC tool selection came up in recent mobility and collaboration panels at IT Expo in Vegas.

ShoreTel Finally Sees a Path to Video

Zeus Kerravala | August 19, 2014 |
ShoreTel announced a major update to its ShoreTel Mobility client that brings video into the fold, and I think the solution hits the nail on the proverbial video head.

Design and Tech Deployment Critical to Workplace of the Future

Henry Dewing | August 19, 2014 |
Meeting space design and collaboration technology deployment are critical components to delivering world-class innovation in the workplace of the future.

California Court Makes BYOD More Costly for Companies

Melanie Turek | August 18, 2014 |
The ruling essentially says this should be done on a case-by-case basis, which surely promises to be a massive headache for IT and the office of the CFO.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.