Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
Otter Assistant.png AI & Speech Technologies Let Otter Assistant Cover Your Back Ryan DailyMay 19, 2021Otter.ai boosts video AI meeting portfolio with multifunctional meeting assistant.
bizvector__Presentation1.jpg Contact Center & Customer Experience Contact Center Transformation: The Starting Point Elizabeth (Beth) EnglishMay 19, 2021Consider a comprehensive needs analysis and strategic roadmap followed by phased implementation.
AdobeStock_117985532.jpeg Contact Center & Customer Experience Does an Omnichannel Strategy Really Drive Down Costs? Jonathan Barouch, Local Measure May 18, 2021Responding to the demand for customer self-service, and the cost implications of running an omnichannel contact center
AdobeStock_370338828.jpeg Organization & Management Reinventing Communications: Information Processing Work Marty ParkerMay 18, 2021By examining usage profiles, enterprises can find ways to better serve their users. In part four of this multi-part series, we look at the...
051721_NYT_Shah_774x516.jpg CCaaS Amazon Connect Gives The New York Times a Read on Digital Sheila McGee-SmithMay 17, 2021Bolsters transformation from ad-based print business to subscriber-first digital model with contact center move to Amazon Connect
UCC_AdobeStock_201705677_51421.jpeg Unified Communications & Collaboration Get the Future, Today: Demand More from Service Providers Todd CarothersMay 14, 2021Five must-haves when evaluating UCC options for the new workplace
AdobeStock_262416417.jpeg Digital Transformation What Will Broadband Expansion Mean for the Enterprise? Eric KrapfMay 14, 2021Maybe one day, with broadband access, underserved areas will be more attractive to remote workers, and more feasible for home-based work.
NJR_AdobeStock_248112041_51321.jpeg Vendor News No Jitter Roll: Headset Launches, Latest Acquisitions Ryan DailyMay 14, 2021A look at the latest news from Poly, Epos, Microsoft, Five9, Cisco, and NWN.
Zoom.Immersive.Share_.jpg Video Collaboration & A/V Online Meetings Are Virtually Here to Stay Dave MichelsMay 13, 2021Expect rapid innovations to continue, providing a better experience inside and outside the meeting room.
AdobeStock_333807937_Editorial_Use_Only.jpeg CCaaS Grubhub Powers Through Pandemic on Five9 Platform Beth SchultzMay 13, 2021Flexibility and scalability enabled by CCaaS has helped the company handle crazy customer volumes and workforce growth.
AdobeStock_410984707.jpeg Employee Experience WorkSpace Wednesday: Can Google Make Flexibility Work? Eric KrapfMay 12, 2021Leadership's plan seems sound, but success may hinge on managers.
Visitor-small-video-agent-visitor-and-2guests.png Contact Center & Customer Experience Glance Offers Video CX at the Click of a Button Ryan DailyMay 12, 2021Glance’s embedded video service allows enterprises to add video capabilities into their workflow, websites, and apps.
AdobeStock_168292656.jpeg Contact Center & Customer Experience WFH Increases Productivity? I Just Don’t Buy It Frances HornerMay 12, 2021Believing that your contact center agents are more productive while working from home doesn’t make it so.
51221_Intel_SP-No Jitter-Paitient Sight UI in Use v1.2.jpg Unified Communications & Collaboration Finding the Right Collaboration Solution for Healthcare Brian Cockrell, IntelMay 12, 2021A collaborative practice model, supported by the right collaboration solution, can improve patient outcomes while reducing cost of care.
Call_AdobeStock_366909394_51121.jpeg Contact Center & Customer Experience Call Centers: Thinking Outside the Queue Nicolas De KouchkovskyMay 11, 2021With long hold times still a concern, contact centers should consider leveraging callback and appointment capabilities to improve the customer...