Post Archive



July 2010

Siemens OpenScape Voice

Doug Carolus | July 30, 2010 |
I like the licensing options offered with OpenScape Voice. You want to subscribe, no problem. You want to capitalize the investment, can do. Also, the licensing model is simple to understand.

Packet Inspection for Security: The Challenges

Gary Audin | July 29, 2010 |
What if you were told that someone can invade your data network, steal information and intellectual property and access resources by pretending to be a VoIP call?

A Few Thoughts on the ShoreTel Analyst Conference

Blair Pleasant | July 28, 2010 |
What I heard from the partners really tied in with Shoretel’s new tag line, "Brilliantly Simple."

IBM's Trojan Octopus

Jim Burton | July 28, 2010 |
If they are successful with Foundations, they will win several wars in the SMB market.

The Time is Now, and the Place is ShoreTel

Sheila McGee-Smith | July 27, 2010 |
New capabilities and new products were greeted with exuberance by an attentive audience of channel partners.

Net Neutrality, Comcast and QoS

John Bartlett | July 27, 2010 |
There are some misunderstandings and some issues that need to be worked out, and a lot of FUD in the market that confuses the conversation.

Your iPhone is (Partially) Free at Last

Michael Finneran | July 27, 2010 |
It would be premature to say that the walls are tumbling down with regard to smartphone software, but one legal underpinning has been knocked out.

World Enterprise Telephony Platform Market

Melanie Turek | July 26, 2010 |
2009 was a rough year, but Frost & Sullivan expects the enterprise IP desktop phone market to gradually recover.

TOGAF & UC Architecture

Sorell Slaymaker | July 26, 2010 |
TOGAF provides a comprehensive approach to the design, planning, implementation, and governance of enterprise information technology architecture.

Microsoft UC and Industry Verticals

Brian Riggs | July 25, 2010 |
Microsoft's UC solutions are getting deployed in vertical markets where a year or two ago they were entirely unrepresented.

The State of Transcription for UC: Part 2.3: Areas of Innovation

Mike Bergelson | July 25, 2010 |
Medical transcriptions and closed captioning are likely areas for growing benefits as technology and human processes improve.

Taxes Go Up, Oil Imports Go Down and VoIP Sales Show Negative Growth

Matt Brunk | July 25, 2010 |
The compelling sales cases for IPT, UC, video conferencing and anything in our industry that reduces travel, time and energy must become a resonating theme.

What You Say Online Could End Up in Court

Gary Audin | July 25, 2010 |
Only post information that you would allow to be broadcast on national television.

AVST Acquires SaaS Technology

Eric Krapf | July 23, 2010 |
Linux-based SaaS platform will let AVST provide premises, cloud, or hybrid solutions.

Net Neutrality Matters

Gary Audin | July 23, 2010 |
If the FCC's authority is curtailed, the service providers will have open season on the operation of the Internet and will pursue operations that most benefit them and not the customer.

Companies Need to Get on Board with Social Media

Zeus Kerravala | July 23, 2010 |
Social media has already started to change the way companies interact with their customers and how employees interact with one another.

ShoreTel's Surprises in Release 11

Dave Michels | July 22, 2010 |
ShoreTel has been successful with the "simple" mantra, and this is a big part of release 11.

Tablets and the Virtual Worker

Tom Nolle | July 22, 2010 |
The key to Cisco Cius and other tablets is the docking feature, which could change how workers are equipped for computing and communications.

The Talented Mr. Rodman

Dave Michels | July 22, 2010 |
Polycom's CTO and co-founder says customers are learning to demand open solutions, and that'll be why his company will keep its position in endpoints. We chatted with him about being a key player in the industry--and at home.

For Your Consideration: ShoreTel

Eric Krapf | July 21, 2010 |
At their partner conference, ShoreTel says they'll make significant investments in raising their profile, in hopes of getting in on more deals.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.