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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
To date, adopting UCaaS and CCaaS have largely been independent efforts. A session at Zoomtopia provides more evidence of the push to merge UCaaS and...
It’s important to recognize that most organizations still need to focus on their core contact center solutions and functionality – and Mitel’s latest...
According to recent research, telcos haven't given enterprise customers any reason to be optimistic about technological innovations done in a timely...
Avaya provides customer experience solutions ranging from contact center solutions to enterprise communications equipment for collaboration. Find out...
Enterprise IT/communications/CX now consider business alignment to be the most important skill, and when it comes to their own view of the job, work-...