AdobeStock_197186656.jpeg Image: Bojan - stock.adobe.com Team Collaboration Tools & Workspaces The AI-Free View from Enterprise Connect 2024 Denise MunroApril 25, 2024Three noteworthy, non-AI developments at the show are worth covering. Here they are.
LK1_0475_1.jpg Enterprise Connect See You in September Eric KrapfApril 23, 2021In a step toward making our return to in-person events, this week we opened registration for Enterprise Connect 2021, Sept. 27-29, in Orlando, Fla.
AdobeStock_108111900 (1).jpeg Enterprise Networking Evolving Your Network for Hybrid Work Irwin LazarApril 22, 2021WFH and video require a revisiting of network architectures and security plans.
AdobeStock_307953189.jpeg Contact Center & Customer Experience 5 Questions to Ask About Your Next Contact Center Peter Hill, AWSApril 22, 2021If you’re a contact center manager thinking about making the move from an on-premises solution to a cloud-based one, here are five things you must...
Ring_AdobeStock_367641389_42121.jpeg Vendor News RingCentral Adds AI Features to Video, Enhances Messaging Ryan DailyApril 21, 2021RingCentral adds overlays and backgrounds to its videoconferencing tool, while providing more data and admin controls for its team messaging app.
AdobeStock_153510811.jpeg Customer Experience Salesforce Reimagines Service Cloud for Voice, WEM Sheila McGee-SmithApril 21, 2021Updates are part of plan to transform customer service from anywhere.
Pixel-Shot__AdobeStock_209047375.jpeg User Adoption & Training No Formal ‘Go Live?’ Defining a Project’s End Can Be Tough Melissa SwartzApril 21, 2021Sharing lessons learned from a Microsoft Teams telephony migration that took place while no one was in the office.
Presentation1.jpg UCaaS Avaya Cloud Office Gains Features Dana CasiellesApril 20, 2021Step upgrades aim to ease transition from on-prem systems to the cloud, reduce complexity.
Chaay_tee__AdobeStock_248329823.jpeg Contact Center & Customer Experience Creating a Cohesive Enterprise CX: Barriers and Solutions Blair PleasantApril 20, 2021To integrate various channels, workflows, and applications, enterprise-wide CX necessitates the use of converged UC and contact center tools.
AdobeStock_330021769.jpeg CCaaS NICE Acquires MindTouch for Smarter Digital Self-Service Sheila McGee-SmithApril 20, 2021MindTouch to become part of recently formed Digital Solutions Group.
AdobeStock_299327214.jpeg CCaaS Which Way to CCaaS? Dave MichelsApril 19, 2021With the contact center rapidly emerging as an innovation center, it’s important to understand the different ways to go about purchasing CCaaS.
Fee_AdobeStock_95257968_41921.jpeg Monitoring, Management and Security Managing Telecom Expenses: Don't Forget the Fees Darin WardApril 19, 2021Though the Universal Service Fund and other telecom fees are often unavoidable, a periodic review of them can surface billing errors.
Unified Communications & Collaboration No Jitter Tube: Weekly News Recap from Real-Time Recorded Dave Michels & Zeus KerravalaApril 16, 2021Leading UC industry analysts Dave Michels and Zeus Kerravala tackle the industry news that made an impact this week.
PureSolution_Presentation1.jpg Contact Center & Customer Experience No Jitter Roll: Automated IVR Testing, Chat Workflow Dana CasiellesApril 16, 2021The latest news from Cyara, Clickatell, Verizon, AT&T, T-Mobile, Ooma, and Pure IP.
PracticalTips_61020-AdobeStock_309967641.jpeg Organization & Management IT Must Step Up in Workplace Strategy Eric KrapfApril 16, 2021New Enterprise Connect programming planned for September hybrid event will provide guidance.
Teams_AdobeStock_205085405_41521.jpeg Cloud Communications What to Know About Making Teams Your Telephony System Ryan DailyApril 15, 2021Understanding PBX feature, device, and PSTN requirements will set you on a path to success for your Teams telephony migration.