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Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the...
Microsoft and Boston Consulting Group provide some insights on how generative AI-powered contact center solutions can improve customer experience and...
A fall spent traveling among nine diverse industry events shows a communications industry on the brink of tremendous transformation and acutely aware...
The company’s artificial intelligence-powered assistant is offering the same capabilities as Microsoft’s Copilot – but with greater simplicity and no...
Many of the Microsoft Ignite 2023 product announcements were driven by AI and intent on boosting employee experience and collaborative communications...