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Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps: Page 3 of 17


Unify was the first traditional UC solutions vendor to go whole hog into the team collaboration space. Circuit is now a mature product with a steadily increasing number of users and tight integration with existing communications systems that businesses have already adopted.

The major change since my last post about it is the introduction of multiple plans. Previously Unify offered just one take-it-or-leave-it plan (not counting the 30-day free trial). But now it has three, two of which are more affordable than the previous single one.

Other recent enhancements include:

  • Circuit Meeting Room, a solution that integrates Circuit with video systems in conference rooms and lets users control video equipment via the Circuit interface
  • Auto-starting desktop app for companies preferring or requiring collaboration apps that are not Web-based
  • Apple CallKit and SiriKit support, so Circuit calls are native on mobile devices
  • Voice messaging
  • Circuit deskphones, so Circuit better blends in to the overall corporate comms environment
  • Support for Jabra and Plantronics headsets

Unify has historically had integrations with fewer third-party apps compared with other team collaboration software. However, the list is in fact expanding, and now includes Dropbox, Google Drive, and other apps.

Voice and video chat have been native to Circuit since its initial release. Unify subsequently added a SIP connector that lets Circuit users dial out to and receive calls from the PSTN via any SIP-based PBX. This works by forwarding calls dialed to an end user's office or mobile number to the phone number associated with Circuit. On the roadmap is a one number feature that will let the phone number associated with Circuit serve as the end user's only number. This effectively lets Circuit replace softphone client software... at least for Unify PBXs since the advanced connector will only work with OpenScape Voice.

And in addition to English, Circuit has been localized in German and Greek. This will help Unify sell the app internationally.

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