Unified Communications & Collaboration

Looking Beyond UC Apps for Transformation

Dave Michels | September 20, 2017 |
Communications automation can help companies digitize efficiently and realize gains in responsiveness, time, and agility.

Long Windup to IoT

Michael Finneran | September 19, 2017 |
The next big IoT push is going to take a lot more effort, leadership, and viable business plans than what we've seen to date.

The Search for Sustainable Growth in the UCaaS Market

Elka Popova | September 19, 2017 |
Exploring why mergers and acquisitions are likely to reshape the UCaaS industry in the next decade

Polycom Keeps the Endpoints Coming

Zeus Kerravala | September 18, 2017 |
Takes steps away from infrastructure toward becoming a stronger, more innovative endpoint company.

Revenge of the Survivor's Guide for the Zombie Meeting Room

Joe Berger | September 18, 2017 |
Best practices for smartening up your conference room experience

Digital Transformation Depends on UC

Skip Chilcott | September 18, 2017 |
If your UC capabilities aren't up to par, progress will stumble.

SD-WAN for Digital Transformation - Part 1

Gary Audin | September 15, 2017 |
Leverage SD-WAN to deliver agility and flexibility, and reduce costs with a positive ROI as your enterprise encompasses digital transformation.

Slack Reaches for New Frontiers

Michelle Burbick | September 13, 2017 |
Introduces shared channels for cross-organization collaboration and new localized versions, and lays out vision to turn every business into a virtual coffeehouse.

Microsoft Teams Gets Guest Access

Beth Schultz | September 12, 2017 |
Development effort focused on open access, IT manageability, and security and compliance.

Moving Your Contact Centers to Real-Time Resolution

Blair Pleasant | September 12, 2017 |
As one surgery management company has learned, integrating UC and cloud contact center solutions can lead to improved experiences for agents and customers.

A Survivor's Guide for the Zombie Meeting Room

Joe Berger | September 11, 2017 |
Conference room shortages mean now is the best time to invest in those assets.

Atlassian Gets in 'Stride' With Team Communications

Beth Schultz | September 07, 2017 |
Expands beyond team messaging-oriented HipChat with all-in-one solution for team chats, audio and video meetings, and collaboration.

The Case for Moving to Hosted Services

Elizabeth (Beth) English | September 06, 2017 |
From photo storage to UC, the reasons for moving to the cloud are the same.

6 Disruptive Forces to Talk About in Enterprise Communications

Dave Michels | September 05, 2017 |
These transformational revolutions are wreaking havoc on our strategies, budgets, and careers.

Drum Roll, Please! Enterprise Connect 2018 Open for Registration

Beth Schultz | August 31, 2017 |
Join us March 12-15 in Orlando, Fla., for a bigger and better conference than ever.

Infographic: 2017 State of Enterprise Communications

Beth Schultz | August 31, 2017 |
From technology choices to organizational challenges, here's a look at what's top of your mind today.

Cisco Malware Detection: What Communications Folks Need to Know

Brent Kelly | August 31, 2017 |
Encrypted Traffic Analytics, a new method for detecting malware in encrypted data traffic, may have applicability for encrypted SIP flows.

AI & the Enterprise: Let's Chat About the Hype vs. Reality

Michelle Burbick | August 30, 2017 |
Join our live Twitter chat today, Aug. 30, from 4 to 4:30 p.m. ET, using the #NJchat hashtag.

Why Teams Is the Future of Skype for Business

Kevin Kieller | August 30, 2017 |
To see the future for Skype for Business, you only need to look at Teams

Avaya Gets Judge's Nod to Commence Voting

Beth Schultz | August 29, 2017 |
Company sees an end in sight for its bankruptcy process, which it now hopes to exit before the end of the year.


Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.