Unified Communications & Collaboration

Cisco on AI: The 'Future of Collaboration'

Michelle Burbick | May 22, 2017 |
With new Cognitive Collaboration group, Cisco deepens its commitment to giving a 'voice' to Spark.

Designing a Voice User Interface

Gary Audin | May 19, 2017 |
An expert discusses the factors involved in creating voice user interfaces.

Who's King of the UCaaS Mountain?

Beth Schultz | May 18, 2017 |
According to IHS Markit's 2017 UCaaS scorecard, just released, two providers share the throne: 8x8 and RingCentral. But for how long?

Exploring the World of Collaboration Endpoints

Barbara Grothe | May 18, 2017 |
A recent No Jitter Twitter chat brought analysts and consultants together to discuss the top questions around collaboration endpoints.

Is Conferencing Your New PBX?

Marty Parker | May 16, 2017 |
With today's conferencing systems, most enterprise users don't really need PBX-controlled phones any longer.

Navigating the UC-Enabled Interactive Whiteboard Maze

Brian Riggs | May 15, 2017 |
These devices are more in the UC spotlight now than they have been in years, so let’s take a look at which companies are selling what.

The Evolution of the Meeting

Sponsored by Nureva | May 15, 2017 |
In this sponsored post by Nureva, discover why businesses need to change how they meet to better adapt to the collaborative future of work.

Mitel Wheels and Deals, Picks Up Toshiba's UC Assets

Zeus Kerravala | May 12, 2017 |
Toshiba will be one more step in the journey of the transformation of Mitel.

RingCentral Strengthens Enterprise Story

Beth Schultz | May 11, 2017 |
Eyeing the enterprise, UCaaS provider builds up its professional services organization while expanding its global footprint.

Synergy Report Shows Surprises in Collaboration Market

Dave Michels | May 11, 2017 |
Reflecting on the latest collaboration numbers

Cisco Adds AI in MindMeld Buy

Zeus Kerravala | May 11, 2017 |
Fast-forwards efforts to add artificial intelligence to collaborative environments

Saving the World from Call Centers

Eric Krapf | May 10, 2017 |
Customer experience meets hard ROI in the contact center, meaning AI business cases will emerge and enterprises will be motivated to pursue them.

BroadSoft Adds PaaS to Cloud Portfolio

Beth Schultz | May 08, 2017 |
Gives service providers, and large enterprises, another entry point in the transition to cloud services.

Unify: Back from the Brink

Dave Michels | May 08, 2017 |
With a revised commitment from its parent Atos, Unify should see accelerated growth.

SMB Voice Market Redefined?

Matt Brunk | May 05, 2017 |
A look at the future of on-premises, open source, and cloud hosted options

Tough to Argue With Data: UCC Management Slashes Opex

Robin Gareiss | May 03, 2017 |
Nemertes data shows some companies can cut operational costs in half with the use of performance management tools.

Taking Communications to the Cloud

Sponsored by Flowroute | May 01, 2017 |
Discover three cloud communications options in this sponsored post by Flowroute.

Digital Transformation All About Speed

Beth Schultz | April 28, 2017 |
Change isn't easy, but it is necessary, as Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition, shares in our latest No Jitter On Air episode.

Thin Your Client

Matt Brunk | April 28, 2017 |
If your UC&C implementation comes with a 400-page user guide, you've got too much going on.

Thinking Out Loud About the Cloud

Beth Schultz | April 27, 2017 |
Enterprise IT executives recently shared what's top of mind for them as they consider cloud for their organizations' communications and collaboration needs.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.