No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Proving the Value of a Collaborative Contact Center Approach

AdobeStock_213787189 (774x516).jpg

Contact center agents
Image: puhhha -

The rise of digital channels and heightened customer expectations are changing the kinds of interactions taking place within contact centers today. Customers often begin with self-service options, escalating to live agents only when they can’t resolve their own issues. At that point, they want agents to understand their problems, without additional input, and they want quick resolutions.
Learn why a collaborative contact center is the only way forward for organizations looking to optimize for customer experience excellence, with insights gleaned through this Enterprise Connect Research project on:
  • How to derive value from unifying your contact center and UC platforms
  • How to apply AI and automation today
  • How a collaborative contact center optimizes customer experience
  • How to measure success