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The new center in Lagos, Nigera, will attempt to offset digital emigration and grow local talent by offering Cisco technology, training programs, and...
When JetBlue Travel Products started out the company said it didn’t really need a contact center, but now it has around 40 to 50 “helpful humans” who...
In the news this week: Dialpad aims to automate business communications, Slack and Otter.ai are now integrated, Dstny now lets users activate a dial...