Post Archive



June 2012

RIM: It's All Over Now, Baby Blue

Michael Finneran | June 29, 2012 |
The delay of the first BlackBerry 10 smartphones is the death blow. RIM's product line is simply not competitive.

Yammer Completes Microsoft's Massive Federation Play

Alan Lepofsky and Brent Kelly | June 29, 2012 |
If the integration is done well, we can see the day when every Outlook user, every Lync user, and every Skype user has access to Yammer's social networking capabilities.

The Risk is Yours in Telecom Contracts

Gary Audin | June 28, 2012 |
The enterprise should be aware of the risks it accepts, as well as those that can be negotiated when signing telecom contract agreements.

Systems Views and Reporting

Terry Slattery | June 28, 2012 |
In larger networks, you can get consumed with individual problems and miss out on general, systemic problems that are affecting many endpoints.

The Cloud and E-discovery: A Complex Challenge

Gary Audin | June 28, 2012 |
Is IT actually ready for cloud E-discovery, or is it just assuming it is ready?

Microsoft TechEd 2012 Through UC-Shaded Glasses

Brian Riggs | June 27, 2012 |
To customers at the show, Lync is not just a corporate IM platform or PBX alternative. It is a Microsoft product that fits neatly and cleanly alongside the many other Microsoft products the company has deployed.

4K Video Conferencing in Action

Phil Edholm | June 26, 2012 |
There is huge opportunity for innovation in creating superior experiences for remote meetings, either one on one or including a room.

Microsoft's Yammer Play: Too Much, Too Late or Too Soon?

Melanie Turek | June 26, 2012 |
Most organizations have not deployed enterprise social tools--and they have few plans to do so over the next 12 to 36 months. Did Microsoft pay too much and move too soon to enter this market?

A Look at the UCC Market

Blair Pleasant | June 26, 2012 |
After a rough start, UC is becoming more mainstream. End user revenues will continue to increase, while vendors jockey for leadership positions.

Comparing the TCO for 24 UC/IP-PBX Solutions

E. Brent Kelly- Marty Parker & Dave Stein | June 26, 2012 |
The authors did an in-depth, apples-to-apples comparison of respondents to the Enterprise Connect 2012 mock RFP.

Has Mitel Got Its Mojo Back?

Eric Krapf | June 25, 2012 |
CEO Rich McBee is upbeat in the wake of good financials and a settling-down of channel conflicts.

Cisco’s "Architectures": A Seismic Shift?

Tom Nolle | June 25, 2012 |
It's the first attempt by a big networking vendor to frame a new vision of the network and to engage new benefits to drive spending.

Mitel Introduces a "Collaboration Point" Device

Dave Michels | June 24, 2012 |
The new Mitel UC360 is in a new category--the question is if there's a need.

ACEEE "Intelligent Efficiency"

Matt Brunk | June 24, 2012 |
Communications technology promises big returns for investments in automating energy systems.

Aspect Highlights New Microsoft Integration at Customer Event

Sheila McGee-Smith | June 21, 2012 |
Aspect shows off a renewed vigor, including a new co-CEO and a broader-than-Lync Microsoft integration message.

Staying Ahead of the Design Curve

Greg Wolf | June 21, 2012 |
Getting a robust and flexible monitoring solution implemented as early as possible in your network design process will pay big dividends down the road.

Is the Windows Surface Tablet a Pretender or Contender?

Zeus Kerravala | June 21, 2012 |
The much-hyped tablet has a few advantages, but will this be the device that unseats Apple? I doubt it

NEC and the 3C Advantage

Dave Michels | June 19, 2012 |
UNIVERGE 3C uses Sphere technology at its core, but 3C represents the convergence of selected NEC and partner software technologies into a single solution.

Federation: The Vision and the Pipe Dream

Eric Krapf | June 19, 2012 |
The idea of "federation exchanges" makes a lot of sense, but can it be realized in an environment that changes as rapidly as communications today?

Cisco Quad Evolves to WebEx Social

Zeus Kerravala | June 19, 2012 |
Cisco is trying to lay the foundation for the transition to social as a primary work tool, displacing email.

October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and

October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generat

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.