Post Archive



September 2008

Santa's Bag of Cell Phones

Michael Finneran | October 01, 2008 |
We are seeing a gaggle of new cell phones. The good news is that these products continue to demonstrate the creativity that has characterized the consumer electronics business. The bad new is that they are forced to operate under a business model that harkens back to the Soviet Union's planned economy.

Siemens Enterprise Names New CEO

Eric Krapf | October 01, 2008 |
Siemens Enterprise Communications has named James O'Neill, the former chairman and CEO of CompuDyne and a veteran of Northrup Grumman, to be Siemens Enterprise's new CEO.

The Uncertain Effect of the Financial Crisis

Eric Krapf | October 01, 2008 |
Bloomberg is out with an article that predicts damage to the tech sector, estimating that Microsoft and Cisco could lose $4.3 billion in orders from the financial sector next year. And the unprecedented scale of mergers and acquisitions in the financial sector is bound to create lots of work for IT managers forced to integrate systems--but may also slow investment if those mergers come with cost-cutting, job-eliminating moves.

Video Tunnels Through the Firewall

John Bartlett | September 30, 2008 |
There are two approaches to getting video across the corporate firewall. One uses tunneling (H.460) and the other uses a proxy or session border controller.

Europe's Telcos Reinvent Themselves

Eric Krapf | September 29, 2008 |
British Telecom (BT) led the charge into all-IP, next-gen networks. A £10 billion (US$18 billion at the time of writing) investment in its 21st Century Network (21CN) was announced back in 2004, and while there have been some glitches, changes of technology direction and delays along the way, the main objectives have been realized.

APC Introduces Green Products

Matt Brunk | September 29, 2008 |
American Power Conversion introduced some new products that will reduce energy consumption while providing surge protection and or battery backup for equipment and computers.

How Will UC Fare in a Tough Economy?

Marty Parker | September 26, 2008 |
The news from the financial sector is the dominant topic this week, and just as we're all wondering what this might mean for our personal finances, there's also the question of what this might mean for Unified Communications (UC).

What's Wrong With Telecom?

Matt Brunk | September 26, 2008 |
Considering the metrics that we're held up to- keeping the systems up and running, delivering acceptable call quality, reasonable costs and the ongoing expectations of customers wanting improvements: better, faster, cheaper, simpler; well, I've got to ask, Is telecom's complacency and slow-to-change mentality the core reason for Cisco's success? I dunno, but I bet someone else has thought so.

Reminder: Open Source PBX Survey

Eric Krapf | September 25, 2008 |
Just a quick reminder that Eastern Management Group is doing a survey to try and figure out how many enterprises are actually using Open Source IP-PBXs. You can find the survey here.

What's New in the 2008 Gartner Magic Quadrant for Unified Communications?

Marty Parker | September 25, 2008 |
The fifth annual Gartner Magic Quadrant for Unified Communications (MQ UC) is out! The biggest message for 2008 is that Leadership is now solid and consolidating. There were no Leaders in the 2003 MQ UC, but now there are six: Microsoft, Nortel, Alcatel-Lucent, Cisco, IBM and Siemens Enterprise Networks.

Standards ... The ISO 14064 GREEN One

Matt Brunk | September 25, 2008 |
ISO 14064 is an independent and voluntary Green House Gas (GHG) accounting standard that consists of three parts. Part I (14064-1) details requirements for entity level GHG inventories. Part II (14064-2) lists requirements for measuring, monitoring and reporting on emission reductions. Part III (14064-3) states the guidelines used for conducting GHG validation and verification.

Enterasys CEO Passes Away

Eric Krapf | September 24, 2008 |
The CEO of Enterasys, Michael Fabiaschi, died suddenly Monday night, the company announced. I had the opportunity to interview Fabiaschi for the first time just a couple of months ago, when Enterasys became part of the Siemens Enterprise JV. He came across as unusually straight-shooting and candid, someone who really represented his company exceptionally well. He was only 53 years old. Our thoughts and prayers are with his family, friends and colleagues.

Cisco's Big Collaboration Announcement: A Game Changer?

Eric Krapf | September 24, 2008 |
The big product news today is Cisco's announcement of a major suite of products and services aimed at the collaboration/Unified Communications/Web 2.0 space. The most significant part of the announcement is a software-as-a-service (SaaS) offering, WebEx Connect, that Allan Sulkin of TEQConsult Group says could be a "game changer."

Now's the Time for Microsoft to Buy Nortel

Eric Krapf | September 24, 2008 |
Ever since Microsoft got into the enterprise voice market, there's been speculation that it might buy one of the major players--Siemens or, more likely, Nortel, given the partnership that Microsoft and Nortel have established. It never made that much sense before, because Microsoft didn't want to be in the PBX business, and still doesn't want to be. But with Nortel stock trading near historic lows and the Canadian vendor already announcing plans to divest its Metro Ethernet unit, is it time for Microsoft to revisit the idea of acquiring Nortel's enterprise business?

Rurik Bradbury on Cisco-Jabber

Eric Krapf | September 23, 2008 |
Rurik Bradbury, who's chief marketing officer at Unison, which makes a UC system, sent me these thoughts about the Cisco-Jabber deal:

Two New Podcasts Posted

Eric Krapf | September 23, 2008 |
We've posted two new No Jitter podcasts: one on "Network Monitoring for the Contact Center" with Brian Gollaher of Empirix; and one on "Measuring QOS and QOE for voice and video communications" with Dr. Mike Hollier of Psytechnics. You can get podcast updates in your RSS feed here, and we're also on iTunes.

A Critical Eye on Productivity

Tom Nolle | September 23, 2008 |
You don't have to be an economist to know that these are very troubling times, perhaps presenting the greatest economic risk since the age of the Great Depression. IT planners aren't CFOs or policy-makers and so there's relatively little they can do in a direct sense to deal with a financial crisis, but there are some IT and communications issues that history says are directly impacted by this kind of crisis. Facing those issues today could make a major difference in how networking, UC, and IT will look two or three years from now.

What's Your Virtualization Strategy?

Irwin Lazar | September 23, 2008 |
Virtualization was the big topic at last week's Interop event in New York City as vendors and enterprise IT architects alike tout the ability of virtualized environments to reduce costs, improve flexibility, and enable organizations to quickly deliver new services.

The Slow Demise of the Land Line

Gary Audin | September 23, 2008 |
The Telco landline is slowly retiring. A Jupiter research report surveying landline decline for 2006 and 2007 has landlines declining at 1% to 1.7% each quarter. Is this a good thing?

Alcatel-Lucent - Unified Communications, Enterprise 2.0, and More

Blair Pleasant | September 22, 2008 |
Summer is over and fall is officially here - no, it's not because the weather is getting cooler and the days are getting shorter - it's because the industry analyst conference season is getting into full gear. Alcatel-Lucent (ALU) kicked off the season with its Global Industry Analyst Conference in Orlando, where the company discussed its strategy, products, and direction. In addition to general plenary sessions (which primarily focused on the company's carrier business), there were a variety of market plenary and breakout sessions, including those focused on the enterprise market.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.