Communications APIs/Integration

Fuze Positioning Itself at Center of Cloud World

Beth Schultz | July 20, 2017 |
Without communications data, the move to the cloud model and big-data analytics doesn't have legs, says company co-founder and executive chairman.

Future of UC All About AI

Jim Burton | July 20, 2017 |
The next phase in business communications is all about obtaining information using deep learning, machine learning, and cognitive computing -- often referred to under the umbrella of artificial intelligence.

No Jitter On Air: What's Up With WebRTC

Beth Schultz | July 17, 2017 |
In our latest podcast episodes, catch up with two experts in real-time communications.

Zeroing in on Genband's Future

Michelle Burbick | July 13, 2017 |
In the wake of its Sonus merger announcement, Genband preps for Perspectives partner and customer conference.

Unify Launches OpenScape Cloud

Dave Michels | July 13, 2017 |
Hosted service will enable service providers to deliver UCaaS and workstream messaging as a single package.

Five9 Preps for Digital Era

Zeus Kerravala | July 12, 2017 |
Modernized CCaaS platform gives it the ability to deploy features as needed, quickly expand its reach, and scale for enterprise deployments.

Five9 Takes on the World

Sheila McGee-Smith | July 12, 2017 |
Announces far-reaching architectural changes for its cloud contact center service as part of summer software release.

Microsoft 365: Not Just a Product, But a Vision

Beth Schultz | July 11, 2017 |
Looking to "transcend" product categories and business models, Microsoft integrates Office 365, Windows 10, and enterprise mobility and security functionality.

Fostering Employee Engagement Via Digital Workplace Tools

Erin Leary | July 06, 2017 |
Many organizations are using new tools to connect people to people and people to information, and help create a sense of belonging.

Digitally Transform... Or Else

Dave Michels | July 05, 2017 |
The devil's in the details.

Cisco Jasper Aims to Empower Business Use of IoT

Michelle Burbick | June 27, 2017 |
Shifts market strategy with advanced Control Center offering, rolls out premium security and traffic segmentation services, adds Spark integration, and more.

ALE's Rainbow: Vision vs. Enterprise Reality

Bill Haskins | June 22, 2017 |
Alcatel-Lucent Enterprise's open platform approach, specifically third-party PBX integration, has us paying attention.

Midyear Pause: 6 Weeks, 7 Events, and the State of Collaboration

Jon Arnold | June 20, 2017 |
Here are three trends that bear watching for the second half of 2017.

On the Bleeding Edge or Lagging Behind? Tell Us Where Your Enterprise Fits In

Beth Schultz | June 19, 2017 |
Share how your organization approaches enterprise communications and collaboration in our latest No Jitter Research survey.

Avaya Wants to Help Navigate Digital Journey

Zeus Kerravala | June 15, 2017 |
In executive center briefings, company showcases the roles Breeze, Equinox, and Oceana can play within a digital organization.

A Primer on API Integration

Pedro Pinto | June 15, 2017 |
What you need to know as you consider communications APIs, and beyond

Five9, Genband Formalize Partnership

Sheila McGee-Smith | June 14, 2017 |
Look to play off each other's respective expertise in cloud contact center and real-time communications in better serving enterprise and service provider customers.

WebRTC Video Conferencing, In What Browser? Take VI

Tsahi Levent -Levi | June 13, 2017 |
Time for an update, after two years of silence.

Cisco-Apple: Extending Life in the Fast Lane

Zeus Kerravala | June 07, 2017 |
Cisco expands the benefits of the Apple device fast lane to macOS devices and developers.

Unifying Dis-Unified Enterprise Communications with WebRTC

Curtis Peterson | June 06, 2017 |
A look at why the best WebRTC applications will incorporate everything we have learned about delivering reliable enterprise voice and video


July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.