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Garry Pearson, Sytel
Garry is a dyed-in-the-wool systems programmer who specializes in design and development of real-time applications for cloud deployment (ACD, dialer, workflow engines, media processing). Garry has the good fortune to be CTO of a communications software company specializing in solving the difficult problems that underlie the modern contact center industry.
Sytel develops and supplies Softdial Contact Center (SCC), multimedia, multichannel, fully blended cloud contact center platform, for quick and easy deployment by partners offering Contact Center as a Service (CCaaS) or enterprise users. It brings the same world-class innovation to the multimedia contact center that is used in developing its world-leading AI Predictive Dialer.