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Michael McKinlay, Sytel

Michael McKinlay is the founder and CEO of Sytel Limited. He provided the vision and design that led to Sytel’s world-beating outbound dialing algorithms. He is highly regarded for the lead he has given in markets all over the world on responsible dialing practices and is an advisor and mentor to many of the marketing and telecommunications regulators around the world.
Sytel develops and supplies Softdial Contact Center® (SCC), multimedia, multichannel, fully blended cloud contact center platform, for quick and easy deployment by partners offering Contact Center as a Service (CCaaS) or enterprise users. It brings the same world-class innovation to the multimedia contact center that is used in developing its world-leading AI Predictive Dialer.