Based in San Francisco, Richard is responsible for all aspects of Inference’s world wide marketing. He has over 20 years of experience managing enterprise marketing programs for customer service solutions.
Prior to Inference, Richard headed North American marketing for NewVoiceMedia. He has also held senior product marketing and management positions at companies that include Five9, Nuance Communications, and Apple.
In 2014, he was recognized as one of ICMI’s top 50 contact center thought leaders. Richard has an MBA from M.I.T.’s Sloan School of Management and a B.A. in Cognitive Science from Wesleyan University.