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Megan Selva is the director of content and training for HDI and ICMI. In this role, she’s responsible for managing the overall content and training strategy and ensuring that HDI and ICMI's content, curriculum, and delivery methods meet the needs of the technical support, service management, contact center, and customer service communities. Megan has been with HDI since 2006 and ICMI since 2015. Prior to taking on her current role, Megan was HDI's senior editor; before that, she was HDI's training courseware editor and a member services representative in the Customer Care Center. Passionate about communication and education, Megan received her MPS in publishing from The George Washington University and her MA in history from the University of Guelph in Ontario.