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Contact centers and AI led the news this week: Zoom launches its Workforce Engagement Management suite, Amazon and Anthropic collaborate on making generative AI available, IntelePeer launches...
I've posted Allan Sulkin's annual Enterprise Communications market review in the right-hand column here, and as always, it's worth a read. Beyond the...
You rarely hear of academic education for VoIP and IP Telephony. Here is one source if you are in the Chicago area: the VoIP laboratory that is part...
At Lotusphere 2008 in Orlando this week, the two key topics were Unified Communications and Social Software, also called Social Media. Since I always...