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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
My post on Telepresence cost generated a lot of comments and questions about the cost data, so I thought I would go to the source to address them. I...
Shortly after Fred posted about the carriers and UC, I had a chance to talk with Mike Marcellin, VP of product marketing for Verizon Business, about...
In September 2006 market-leading self service vendor Intervoice acquired the assets of Nuasis, a fledgling SIP-based contact center solution provider...