Post Archive



April 2015

Bringing Mobile Comms to the Kentucky Derby

Michelle Burbick | May 01, 2015 |
Churchill Downs selects a mobile enterprise messaging app from Lua to support internal communications at tomorrow's run for the roses.

IT Security Can Be So Inconvenient...

Gary Audin | May 01, 2015 |
The onus is on IT to make sure security is as usable as possible while keeping danger at bay.

Implications of Socializing the Network

Matt Brunk | May 01, 2015 |
Achieving and maintaining the right balance between speed, security, reliability, and cost in today's networking environment can be an evasive goal.

Startup Taps In-App Calling, Messaging for Campus Safety

Beth Schultz | April 30, 2015 |
The BlueLight mobile safety service relies on Bandwidth's application platform and underlying voice network for emergency calling and alerts.

Cisco Partners Must Collaborate or Die

Zeus Kerravala | April 30, 2015 |
In the era of digitization, standing alone, selling products, and being a traditional box pusher just isn’t going to cut it.

Polycom Provides Real-Time Data on Video Ecosystem

Beth Schultz | April 29, 2015 |
A new cloud-based services delivery platform provides analytics and asset management apps, plus a how-to video library.

Cloud Mechanics

Michelle Burbick | April 29, 2015 |
In his latest No Jitter podcast, Guy Clinch gets technical as he describes how the cloud changes the ways that technology companies work together to create new innovations.

Don't Underestimate Conferencing

Dave Michels | April 29, 2015 |
Reliance on conferencing, already a big part of the day for knowledge workers, will only grow as the technology adapts for mobility and increased user friendliness.

WebRTC: Are We There Yet?

Tsahi Levent -Levi | April 29, 2015 |
While some still question the value of WebRTC today, I see plenty of evidence that it's ready for prime time.

Large Enterprise as Carrier

Eric Krapf | April 29, 2015 |
Alcatel-Lucent's proposal that a large enterprise cloud could become an MVNO, using its recently announced Rapport platform, is an intriguing idea.

Demystifying Voice & Data -- Part 3

Art Yonemoto | April 28, 2015 |
In the third of an ongoing series of posts, I explain how to describe packet switching in terms nontechnical colleagues can understand.

Dell Software to Help Enterprises Migrate Social

Michelle Burbick | April 28, 2015 |
A new tool provides a way to consolidate content from disparate social tools, starting with Jive and Yammer.

When Does Cloud Win?

Eric Krapf | April 28, 2015 |
What looks like "winning" in the communications cloud to some might look like "losing" to others.

RingCentral Contact Center… Powered by inContact

Sheila McGee-Smith | April 27, 2015 |
RingCentral taps inContact as contact center partner, enables seamless on-net calling from one cloud to the other.

Highfive In-Room Video Use Growing Like Gangbusters

Beth Schultz | April 27, 2015 |
Since launching six months ago, the in-room video system startup has seen rapid uptake, with video call volumes heading toward 1 million minutes weekly.

Customizing Solutions with Web Services

Andrew Prokop | April 27, 2015 |
Web services like those offered by Avaya Aura System Manager allow solution customization while adding value to an enterprise's investment.

Is Your Contact Center Ready for the IoT?

John Cray | April 27, 2015 |
While the Internet of Things is largely about decreasing human involvement, the opposite will be true in the contact center.

WebRTC, Collaborative Ease Make for UC 'Coolness'

Beth Schultz | April 24, 2015 |
Gartner focuses on enhancing the collaboration experience with customers and employees in picking its cool UC vendors for 2015.

Security in the Open Office

Gary Audin | April 24, 2015 |
Open office security can be improved with employee training and the creation of good business procedures -- but you must understand the risks first.

Bell Labs Continues to Change Our World

Matt Brunk | April 24, 2015 |
10 Gbps over DSL and 5G wireless are two technologies reshaping communications as we know it.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.