CX_AdobeStock_350286710_102121.jpeg Image: Looker_Studio - stock.adobe.com Contact Center & Customer Experience Do We Still Need Human Customer Agents? Yes. Eric KrapfMay 03, 2024Sometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.
The Imperfect Cutover Matt BrunkMarch 11, 2012Some installations require living with the imperfections inherent to the site. Recognizing what works and leaving it alone is often a requirement.
Plan for--Don't Inherit--BYOD Gary AudinMarch 09, 2012The enterprise has to gain control of BYOD or risk business anarchy that affects productivity, security, privacy, regulatory compliance, and...
Aerohive Addresses the BYOD Challenge with a Hearty "Bonjour" Zeus KerravalaMarch 08, 2012Aerohive's product allows Apple products such as iPads and iPhones to access AirPrint and AirPlay functions across multi-subnet networks.
The iPad 3 Has LTE! (Yawn) Michael FinneranMarch 07, 2012It does make a noticeable difference in end user performance. The question is, will anybody buy it?
Cisco's OJ Winge: Collaboration from the Endpoint Eric KrapfMarch 07, 2012Cisco's Enterprise Connect keynoter is bullish on video--and on IP desk phones.
What to Wear Today? Dave MichelsMarch 07, 2012Blurring the boundaries between productivity-enhancing tools and fashion, personal technology is transitioning from peripherals to adornments.
The Death of the UC Client Eric KrapfMarch 05, 2012Who's got the best UC client? Who cares? What matters is how many different clients you can connect with.
State of the UC Market Blair PleasantMarch 05, 2012While 2010 was not a banner year, mostly because of the worldwide economic downturn, things picked up in 2011, and I expect this momentum to continue.
Business Analytics Comes to UC Gary AudinMarch 05, 2012Cost allocation needs to be based on the utilization of communications assets and on the consumption of UC services and devices.
Onavo: Beating the Man When It Comes to Wireless Data Usage Matt BrunkMarch 05, 2012A startup claims its app can reduce a user's cellular data consumption by as much as 80%.
New Rules in Robocalling Martha BuyerMarch 02, 2012The new rules are much more inclusive, and should make it easier for outbound call centers to manage what was once a crazy quilt of rules and...
Getting Tough on Counterfeit Parts Gary AudinMarch 02, 2012The Federal Government is getting serious about counterfeit components in Department of Defense (DoD) systems.
Companies are Looking at Hosted, Managed and Virtual Solutions for UCC Melanie TurekMarch 01, 2012Frost & Sullivan also found that, in the overall UCC market, penetration is expected to nearly double in the next few years--yet almost one-fifth...
Innovation Showcase 2012 Announced Dave MichelsMarch 01, 2012The Innovation Showcase identifies and highlights some up and coming companies that are creating solutions to improve enterprise communications.
Is Lync Really that Simple? Kevin KiellerFebruary 29, 2012Knowledge, experience, and detailed planning are necessary to prevent your Lync implementation from becoming excessively complex.