Post Archive



January 2014

Securing Cloud Sites

Gary Audin | January 31, 2014 |
The Federal Risk and Authorization Management Program (FedRAMP) provides a way to standardize security assessments of cloud services to boost government trust and use.

SBCs vs. PBXs

Eric Krapf | January 31, 2014 |
As core communications platforms evolve, incumbent relationships will be at least as important as incumbent technology.

Collecting Internet Evidence, Part 2

Gary Audin | January 30, 2014 |
Cloud services, social media, and other developments create their own sets of issues when pursuing Internet-based criminals.

Sponsored Post: Raise a Little Help!

Sponsored by Unimax | January 29, 2014 |
UC managers have waited long enough to get the help they need to quickly complete complex initiatives, reduce expense and improve response times.

Panasonic NS-1000 Unified Communications Server

Matt Brunk | January 29, 2014 |
The Panasonic NS-1000 Unified Communication server has numerous unique features that sets it apart.

Contract Negotiation Tips from a Non-Legal Perspective

Melissa Swartz | January 29, 2014 |
The best way to re-negotiate an existing contract is to treat it like a new one, as this provides an opportunity to improve pricing, terms and conditions without changing networks.

Genband Launches Generation Enterprise, WebRTC-enabled UC

Sheila McGee-Smith | January 28, 2014 |
The company delivers on the promise of a WebRTC UC client, and promises a "mobile-first" orientation as it challenges the entrenched players.

Positioning for the Cloud

Blair Pleasant | January 28, 2014 |
With numerous announcements from vendors like 8x8, Fonality and RingCentral, 2014 seems to be shaping up to be the year of the cloud shakeout.

Network Design and SDN

Terry Slattery | January 28, 2014 |
New SDN-enabled network designs could increase network utilization by altering traffic distribution.

911? 9911?

Martha Buyer | January 27, 2014 |
On-site alert capabilities could improve emergency communications for hotels and other institutions operating with multiline telephone systems.

Frost & Sullivan's Enterprise Social Study Shows Market Growing Quickly

Melanie Turek | January 27, 2014 |
Paid and unpaid full-suite enterprise social platform subscribers reached 208 million in 2013, an increase of 29.5 percent year-over-year, or about 10% of the total addressable market.

Delivering Highly Available Voice Services Using Technology and Carrier Diversity

Jim Allen | January 27, 2014 |
When prioritizing the delivery of highly available voice services, technology and carrier diversity could be key.

Collecting Internet Evidence, Part 1

Gary Audin | January 24, 2014 |
Investigative procedures are different in Internet-based crimes than they are with attacks on a single network.

Building Mayday with WebRTC

Chris Vitek | January 24, 2014 |
Customer contact in the style of Amazon's new feature can readily be supported with current technology and the emerging WebRTC standard.

Decision Points on Cloud Communications for Large Enterprise

Robert Lee Harris | January 23, 2014 |
Three different case studies reveal varying reasons for choosing on-premises or cloud-based deployments, where cost, resiliency, and flexibility are among the key factors.

Is VoIP Putting Your Network at Risk?

Jon Arnold | January 23, 2014 |
VoIP-related threats are evolving faster than you're able to handle, and until you understand the nature of these threats, you won't know what's truly at risk.

VMWare to Acquire AirWatch

Michael Finneran | January 22, 2014 |
With VMWare moving to acquire AirWatch, market interests shift from a vanishing MDM segment to acquisition plans.

UCC Still Requires Another C

Matt Brunk | January 22, 2014 |
Without proper cooperation between departments within a business, Unified Communications and Collaboration cannot work effectively.

Has User Behavior Made UC Irrelevant?

Tom Nolle | January 22, 2014 |
We don't need "unified" communication, we need "sociofied" communication, that better aligns with the way people really use these services.

The Channel in 2014: The Perfect Storm

Jim Burton | January 21, 2014 |
2014 promises to be an exciting year for the channel and a challenging year for many vendors. Those that plan for the perfect storm have a better chance of survival and success.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.